We’re pleased to announce the Call Merge feature in the Microsoft Teams calls app. Using this feature, you can merge calls together. You can use this feature when you’re already on a call with someone (or a group) and you need to ask someone else a question, then draw them into the first conversation. Or you might see an incoming call while you’re already on a call, and want to talk to both parties at once.
You’ll find the Call merge option in the More actions menu as Call merge
Public Preview customers will not need to take any action to enable this feature. The feature will appear in the More actions menu as Call merge
when needed: either (a) when you’ve placed a new call while already on a call, or (b) when a new call comes in while you’re already on a call.
Supported clients and platforms
Windows 10
macOS
iOS
Android
Linux
Chrome
Firefox
Safari
Edge
Internet Explorer
Yes
-
-
-
-
Yes
Yes
Yes
Yes
Yes
Known issues
Public Preview customers using Call Merge with Direct Routing and Local Media Optimization may experience dropped calls due to a known issue with that configuration. See this page for information about this issue and workarounds: Direct Routing Local Media Optimization - Microsoft Teams | Microsoft Docs
Hi, I dont see the call merge in more option, neither I see any call hold, transfer in more option. only in meeting, i see hold or transfer. Is there any setting we need to activate
Jin Chen Thanks for the report. So are you not seeing Call Merge in the "..." menu when you are already in a Teams call and another call comes in? Also, did you double check that you selected "Public Preview"? Sorry for these type of questions, just wanted to be sure, and thanks again!
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in public preview: Call Merge","id":"message:1972987","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:15444"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:MicrosoftTeamsPublicPreview"},"conversation":{"__ref":"Conversation:conversation:1972987"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:1972987"},"body":"
Description
\n
We’re pleased to announce the Call Merge feature in the Microsoft Teams calls app. Using this feature, you can merge calls together. You can use this feature when you’re already on a call with someone (or a group) and you need to ask someone else a question, then draw them into the first conversation. Or you might see an incoming call while you’re already on a call, and want to talk to both parties at once.
You’ll find the Call merge option in the More actions menu as Call merge
Public Preview customers will not need to take any action to enable this feature. The feature will appear in the More actions menu as Call merge
\n
\n
when needed: either (a) when you’ve placed a new call while already on a call, or (b) when a new call comes in while you’re already on a call.
\n
Supported clients and platforms
\n
\n\n
\n
\n
Windows 10
\n
\n
\n
macOS
\n
\n
\n
iOS
\n
\n
\n
Android
\n
\n
\n
Linux
\n
\n
\n
Chrome
\n
\n
\n
Firefox
\n
\n
\n
Safari
\n
\n
\n
Edge
\n
\n
\n
Internet Explorer
\n
\n
\n
\n
\n
Yes
\n
\n
\n
\n
\n
-
\n
\n
\n
-
\n
\n
\n
-
\n
\n
\n
-
\n
\n
\n
Yes
\n
\n
\n
Yes
\n
\n
\n
Yes
\n
\n
\n
Yes
\n
\n
\n
Yes
\n
\n
\n\n
\n
\n
Known issues
\n
Public Preview customers using Call Merge with Direct Routing and Local Media Optimization may experience dropped calls due to a known issue with that configuration. See this page for information about this issue and workarounds: Direct Routing Local Media Optimization - Microsoft Teams | Microsoft Docs
Got feedback on features in the public preview or other areas of Teams? Let us know straight from Teams via Help > Give feedback.
\n
\n
Thank you,
\n
Preview Team @Roman Frillarte
\n
Quality & Customer Obsession, Microsoft Teams
","body@stringLength":"4680","rawBody":"
Description
\n
We’re pleased to announce the Call Merge feature in the Microsoft Teams calls app. Using this feature, you can merge calls together. You can use this feature when you’re already on a call with someone (or a group) and you need to ask someone else a question, then draw them into the first conversation. Or you might see an incoming call while you’re already on a call, and want to talk to both parties at once.
You’ll find the Call merge option in the More actions menu as Call merge
Public Preview customers will not need to take any action to enable this feature. The feature will appear in the More actions menu as Call merge
\n
\n
when needed: either (a) when you’ve placed a new call while already on a call, or (b) when a new call comes in while you’re already on a call.
\n
Supported clients and platforms
\n
\n\n
\n
\n
Windows 10
\n
\n
\n
macOS
\n
\n
\n
iOS
\n
\n
\n
Android
\n
\n
\n
Linux
\n
\n
\n
Chrome
\n
\n
\n
Firefox
\n
\n
\n
Safari
\n
\n
\n
Edge
\n
\n
\n
Internet Explorer
\n
\n
\n
\n
\n
Yes
\n
\n
\n
\n
\n
-
\n
\n
\n
-
\n
\n
\n
-
\n
\n
\n
-
\n
\n
\n
Yes
\n
\n
\n
Yes
\n
\n
\n
Yes
\n
\n
\n
Yes
\n
\n
\n
Yes
\n
\n
\n\n
\n
\n
Known issues
\n
Public Preview customers using Call Merge with Direct Routing and Local Media Optimization may experience dropped calls due to a known issue with that configuration. See this page for information about this issue and workarounds: Direct Routing Local Media Optimization - Microsoft Teams | Microsoft Docs
Got feedback on features in the public preview or other areas of Teams? Let us know straight from Teams via Help > Give feedback.
\n
\n
Thank you,
\n
Preview Team @Roman Frillarte
\n
Quality & Customer Obsession, Microsoft Teams
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Now in public preview: Call Merge","moderationData":{"__ref":"ModerationData:moderation_data:1977594"},"body":"Hi, I dont see the call merge in more option, neither I see any call hold, transfer in more option. only in meeting, i see hold or transfer. Is there any setting we need to activate","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"181","kudosSumWeight":0,"postTime":"2020-12-10T12:00:26.043-08:00","lastPublishTime":"2020-12-10T12:00:26.043-08:00","metrics":{"__typename":"MessageMetrics","views":6450},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:MicrosoftTeams/category:products-services/category:communities/community:gxcuf89792board:MicrosoftTeamsPublicPreview/message:1972987/message:1977594","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMXwyLjF8aXwzfDEzMjowfGludCwxOTg2NTA4LDE5ODY1MDg","node":{"__ref":"ForumReplyMessage:message:1986508"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1986508":{"__typename":"ModerationData","id":"moderation_data:1986508","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1986508":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:390076"},"id":"message:1986508","revisionNum":1,"uid":1986508,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeamsPublicPreview"},"parent":{"__ref":"ForumReplyMessage:message:1977594"},"conversation":{"__ref":"Conversation:conversation:1972987"},"subject":"Re: Now in public preview: Call Merge","moderationData":{"__ref":"ModerationData:moderation_data:1986508"},"body":"
Jin Chen Thanks for the report. So are you not seeing Call Merge in the \"...\" menu when you are already in a Teams call and another call comes in? Also, did you double check that you selected \"Public Preview\"? Sorry for these type of questions, just wanted to be sure, and thanks again!
\n
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Microsoft
