Forum Discussion

Christian Dyck's avatar
Christian Dyck
Brass Contributor
Jan 29, 2024

New Teams Client is crashing when Jabra Evolve 75 Headset is muted by putting the microphone up

We have a strange issue with the new Teams client.    When the Mic is put up, the headset is actually muting Teams. However, with the new Teams client, if the headset is put Teams crashes sometimes...
Crashing
jabra
mute
New Teams
Tapio_S's avatar
Tapio_S
Copper Contributor
Feb 05, 2024
Same but in my case except for a detailed problem description form they blamed MS and told me to go back to old Teams. Not really the solution...
johnyhamm's avatar
johnyhamm
Copper Contributor
Feb 05, 2024

Tapio_S 

 

Got a response from Jabra but now have to collect some data points for them. I have no problem doing that and will take them up on their suggestion to open a ticket with MS too.

 

Thank you for contacting Jabra Support.
This challenge seems to be happening with different headset brands (like Microsoft Modern headsets) and the New Teams version as well (USB Link not working properly with New Teams, including crashing - Microsoft Community).
 
We recommend opening a ticket with Microsoft Teams Support also, but could you tell us what is the brand and model of your computer? What is the software version and OS build (access Windows Search and type WINVER then hit enter)?
 
What is Teams software version that you have installed? Do you have any other softphones installed on your computer? Do you have the same challenge with them?
 
When Jabra Direct is installed, please check the firmware version on the Headset and Link 370. Please send us a Jabra Direct diagnostic report. (Help > Advanced Support > Generate Diagnostic Report).
 
Thank you!