In this month’s Empowering.Cloud community update, we cover the latest briefings from MVPs, the Microsoft Teams Monthly Update, updates in the Operator Connect world and upcoming industry events. There’s lots to look forward to!
Troubleshooting your Meeting Room Experience
https://app.empowering.cloud/briefings/329/Troubleshooting-your-Meeting-Room-Experience
Jason Wynn, MVP and Presales Specialist at Carillion, shows us how to get the most out of our meeting room experience, troubleshoot some common issues and explains how and why we’re trying to get all this information together.
- Use of Teams Admin Center, Microsoft Pro Portal and Power BI reports
- Configuration and live information from Microsoft
- Monitoring hardware health and connectivity
- Live environment analysis and troubleshooting
- Network performance and jitter rates
- Call performance analysis and optimisation
Introduction to Frontline Workers in M365
https://app.empowering.cloud/briefings/327/Take-Charge-of-The-Microsoft-Teams-Phone-Experience
MVP Kevin McDonnell introduces us to the topic of M365 for Frontline Workers, including challenges faced by frontline works and how Microsoft 365 can help provide a solution to some of these.
- Challenges faced by Frontline Workers
- Challenges faced by managers and organizers
- Solutions in Microsoft 365 for Frontline Workers include:
- M365 can help boost productivity, improve employee experience and provide personalized information and support for Frontline Workers
Where is My Microsoft 365 Data Stored?
https://app.empowering.cloud/briefings/350/Where-is-my-Microsoft365-Data-Stored
In another one of the latest community briefings, MVP Nikki Chapple tells us all about where our M365 data is stored.
- The importance of knowing where your Microsoft 365 data is stored
- Microsoft 365 data is stored in various locations including user mailboxes, group mailboxes, OneDrive, SharePoint sites and external locations
- The location of data storage may vary depending on user location and compliance requirements
Microsoft Teams Monthly Update – February 2024
https://app.empowering.cloud/briefings/349/Microsoft-Teams-Monthly-Update-February-2024
In this month’s Microsoft Teams monthly update, MVP Tom Arbuthnot gives us the rundown on all the latest Microsoft Teams news, including new certified devices and Shared Calling in TAC.
- Teams and Microsoft Apps on Apple Vision Pro
- Shared Calling now in Teams Admin Center
- Teams 2.1 client cutover coming soon
- Improved Copilot in Teams and in Windows for prompting, chat history and a prompt library
- Microsoft 365 Backup Public Preview with fast restorability and native data format
- Android 9 and Android 10 Device Certificate Extensions
- Pexip bringing a ‘Teams-like experience’ to Cloud Video Interop (CVI)
Microsoft Teams Insider Podcast
Complex Voice Strategies for Global Organizations with Zach Bennett
https://www.teamsinsider.show/2111467/14508325
Zach Bennett, Principal Architect at LoopUp, came along to the Teams Insider Show to discuss Teams Phone options for complex and global organizations.
The Role of AI in Contact Centers and Regulatory Considerations with Philipp Beck
Philipp Beck, Former CEO and Founder of Luware, and MVP Tom Arbuthnot delve into key developments in the world of Microsoft Teams and Contact Center.
Microsoft Teams Operator Connect Updates
The numbers are continuing to rise in the Microsoft Teams Operator Connect world with there now being 89 operators and 86 countries covered. Will we reach 100 providers or countries first?!
Check out our full Power BI report of all the Operators here:
https://app.empowering.cloud/research/microsoft-teams-operator-connect-providers-comparison
Upcoming Community Events
Teams Fireside Chat – 14th March, 16:00 GMT | Virtual
Hosts: MVP Tom Arbuthnot
Guest Speaker: MVPs and Microsoft speakers LIVE from MVP summit
This month’s Teams Fireside Chat is a special one as Tom Arbuthnot will be hosting live from the MVP Summit at the Microsoft campus in Redmond, where he’ll be joined by other MVPs for an expertise-filled session.
Registration Link: https://events.empowering.cloud/event-details?recordId=recJNyAGoTadbcfMN
Microsoft Teams Devices Ask Me Anything – 18/19th March | Virtual
Microsoft Teams Devices Ask Me Anything is a monthly community which gives you all an update on the important and Microsoft Teams devices news, as well as the chance to ask questions and get them answered by the experts. We have 2 sessions to cover different time zones, so there's really no excuse not to come along to at least one!
EMEA/NA – 18th March, 16:00 GMT | Virtual
Hosts: MVP Graham Walsh, Michael Tressler, Jimmy Vaughan
Registration Link: https://events.empowering.cloud/event-details?recordId=recnbltzoOt2pQ2wF
APAC - 19th March, 17:30 AEST | Virtual
Hosts: MVP Graham Walsh, Phil Clapham, Andrew Higgs, Justin O’Meara
Registration Link: https://events.empowering.cloud/event-details?recordId=recsMBe3O6J10xSC2
Everything You Need to Know as a Microsoft Teams Service Owner at Enterprise Connect – 25th March | In-Person
Training Session: led by MVP Tom Arbuthnot
Whether you’re in the network team, telecoms team or part of the Microsoft 365 team, MVP Tom Arbuthnot’s training session will help you avoid common pitfalls and boost your success as he takes you through everything you need to know as a Microsoft Teams Service Owner.
Registration Link: https://enterpriseconnect.com/training
Teams Fireside Chat – 11th April, 16:00 GMT | Virtual
Hosts: MVP Tom Arbuthnot
Guest Speaker: Vandana Thomas, Product Leader, Microsoft Teams Phone Mobile
Join other community members as we chat with Microsoft’s Product Leader for Teams Phone Mobile, Vandana Thomas on April’s Teams Fireside Chat. As usual, we’ll open up the floor to discussion to bring along your burning Microsoft Teams questions to get them answered by the experts.
Registration Link: https://events.empowering.cloud/event-details?recordId=recLQiD9PjZbQahog
Comms vNext – 23-24 April | In-Person | Denver, CO
Comms VNext is the only conference in North America dedicated to Microsoft Communications and Collaboration Technologies and aims to bring the community together for an event full of deep technical sessions from experts, an exhibition hall with 40 exhibitors and some great catering too!
Registration Link: https://www.commsvnext.com/
That’s all for this month, so look out for the next update in April with all the news from Enterprise Connect!