Forum Discussion
anneoday
May 05, 2023Iron Contributor
This video has no sound
Sound or Audio Troubleshooting assistance needed. One of our coworkers has created videos using Adobe Premiere Pro then uploaded to Stream on SharePoint Online. While hosted on SharePoint Online, the...
- Sep 22, 2023Yes. We opened a ticket for the problem, and Microsoft was able to provide a resolution for us. I don't know whether they did something to apply just to our tenant or might apply for all.
As part of the solution, we were asked to re-upload the videos after they made some change somewhere. (Meaning when I opened this thread back in in May 2023, re-uploading or uploading to different places never helped. But after they made a change and asked us to re-upload, the audio definitely did start working. For some videos, the only copies we had were in SharePoint, so downloading then re-uploading did also work.)
I don't know if that will be helpful or not - I was reluctant to update the thread since I didn't know if it was a fix just for us or more globally. I'd suggest you try a few files and see if re-upload helps. If not, then open a ticket for sure.
Dwyane George
Microsoft
Oct 28, 2023Anne, if possible, would you mind sharing a sample video that is not working (direct message or including it in the support ticket)? According to the video metadata shared above, this video should playback.
voxcuriosa
Nov 23, 2023Copper Contributor
Dwyane George
One example from me with no sound: https://vtfk-my.sharepoint.com/:v:/g/personal/c_borchgrevinkvigeland_vtfk_no/EVmYbNLARrVcrC-WZOpWnMYBvU0aDSU58chF5vJ0MAIQoA?nav=eyJyZWZlcnJhbEluZm8iOnsicmVmZXJyYWxBcHAiOiJPbmVEcml2ZUZvckJ1c2luZXNzIiwicmVmZXJyYWxBcHBQbGF0Zm9ybSI6IldlYiIsInJlZmVycmFsTW9kZSI6InZpZXciLCJyZWZlcnJhbFZpZXciOiJNeUZpbGVzTGlua0RpcmVjdCJ9fQ&e=vnqKk7