Forum Discussion

Iron Contributor

Sep 26, 2022

Stream performance issues - anyone?

Hi everyone, we switched to "Stream on Sharepoint" since August 1st. Now we are getting some tickets, that the performance is worse than Classic Stream. We are uploading 10-15 Minutes with 312M...

StephanGee

Iron Contributor

Sep 26, 2022

Marc Mroz

Thanks for the answer.

At the moment we have 4-5 internal tickets. Normally I start here before I open up a ticket because the operator always starts with a checklist that take the first 2 weeks and i simply do not have the time for that. So it is last resort.

We are using Stream on SharePoint to distribute videos to the whole company 1-2 times a month.

The issue is "only" that the video takes a long time to load in the first place.

We are a distributed company - 60-70% are remote/home office. So I do not think it is a office network problem.

It is:

Video uploaded

News posted

Mail sent

~300 Viewers the first minute after the mail got sent

I will try to suggest your hint to the marketing team - do they have to play the whole video?

Stephan

Marc Mroz

Microsoft

Sep 27, 2022

If you can reproduce the long start up time or have someone who has it happen, in the same session as the long start up time have them click the ? Help button in the player on the right pane and report the issue to Microsoft. We look through those reports and it give us the session id so we can pull the logs.

Watching the video through caches the transcoded parts watched on the server, I’m not sure if this will help with the slow start up time or not. It might?Let me ask the engineers today if they have any ideas why this might be happening. But they probably need an example from your tenant to look at.

StephanGee
Iron Contributor
Sep 29, 2022
I forwarded your suggestion. Maybe we get some information in October - there will be another big video communication.