OneDrive Customer Spotlight Series: GAP
Published Mar 18 2020 10:00 AM 12.2K Views

Driving customer success and satisfaction has always been one of the core priorities of the Microsoft OneDrive team. We have the privilege of working continuously with exemplary customers who leverage the latest and greatest Microsoft 365 technologies to drive digital transformation.


This monthly blog post will recognize our customers who have embarked on their journey to a modern workplace with OneDrive and Microsoft 365. We take pride in sharing the business successes and IT accomplishments of our customers and hope these inspiring stories and best practices across enterprise and SMB will help you in your endeavors as well.


This month we take the opportunity to acknowledge GAP Inc.


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Gap Inc. is the parent company of much-loved casual clothing brands, from Gap to Athleta, Old Navy, Banana Republic, and more. Faced with the enormous challenge of selecting a toolkit to boost productivity and collaboration, plus simplify management, the company evaluated tools for every workplace need, from video calls to social collaboration. Gap Inc. chose a single solution—Microsoft Office 365—to provide all the functionality that a large multinational corporation needs..


The productivity of Gap Inc. had taken a hit from all the different solutions in use at a company where collaboration with both internal people and external contractors is vital. Not only that, it faced growing licensing costs. “We adopted Microsoft 365 because it is a fully integrated suite of tools that enhances collaboration anytime, anywhere, on any device,” says Benita Bankson, Senior Director of Employee Enablement at Gap Inc.

Even early on during the migration, many Gap Inc. departments found collaboration easier with OneDrive. “Several departments are teaming together much more effectively,” explains Lakshmi Prabha, Collaboration Solution Specialist at Gap Inc.


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The productivity tool goals that Gap Inc. envisioned are taking off. “I use Files On-Demand to preserve my hard-drive space,” explains Executive Assistant Pia Kawano, who also served as a beta tester and advisor on the implementation team.

Erin Silk, Senior Manager of Global Supply Chain Strategy at Gap Inc. who was also a part of the early adopter program adds.“We appreciate the flexibility to set up data loss prevention policies in OneDrive so that confidential documents can’t be shared externally unless we see a warning. We have the convenience of easy cloud sharing, with built-in security.”


Read the full GAP case study.


We continue to evolve OneDrive as a place to access, share, and collaborate all your files in Microsoft 365, keeping them protected and readily accessible on all your devices, anywhere.

Learn more about similar customer stories at Microsoft Customer Evidence.

You can stay up-to-date on all things via the OneDrive Blog and take advantage of end-user training resources on our Office support center

Thank you again for your support of OneDrive. We look forward to your continued feedback on UserVoice and hope to connect with you at Ignite or another upcoming Microsoft or community-lead event.


Thanks for your time reading all about OneDrive,

Ankita Kirti – OneDrive | Microsoft



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