We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps

No puedo programar mi examen, me devuelve el siguiente mensaje :

We can’t access your Microsoft profile to schedule your exam. To resolve the issue, try these steps in this order and return to the exam page to schedule the exam:

• Use Internet Explorer (version 9 or above) or Edge
• Clear all cache and cookies
• Use the InPrivate option in Internet Explorer or Edge

If the issue persists, you can contact http://www.pearsonvue.com/microsoft/contactto schedule the exam. If you still need help, please click Ask a question on the https://www.microsoft.com/learning/help.aspx.