Forum Discussion
Lack of Certification Support
I read the statement about this community not being the place for certification support, which I understand, but the actual certification support site is seriously overworked and/or understaffed. There are many people complaining about problems taking exams and seeing their information and very few responses from the support staff. I don't know what's going on but MS should ask for some money back from PearsonVue, because they are not providing good service
allisonkraker and LibertyMunson
- allisonkraker
Microsoft
Thanks Dean. As I commented in a previous post, we had a few outages earlier this week that was affecting exam scheduling. Are you still experiencing issues? I believe they should be cleared up now, but please let me know if you are still having issues.- The site was finally fixed, but I missed my opportunity to take 2 beta exams and cannot reschedule them because the number of beta seats has been filled. The entire support experience from Pearson Vue was tremendously frustrating
- allisonkrakerDean did you post on Certification Support? If so, can you send me your support ticket URL. I'll follow up with internally to see what we can do.
- Thanks, i posted several times, see https://trainingsupport.microsoft.com/en-us/tccpc/forum/all/what-is-going-on-with-exams/477bf434-d3aa-428a-b822-26573b9ead61 and https://trainingsupport.microsoft.com/en-us/mcp/forum/all/how-do-i-reschedule/41bc5f1d-425c-416d-bd82-d7090b098384 and here is the original post about the problem https://trainingsupport.microsoft.com/en-us/mcp/forum/all/alert-some-exam-appointments-not-showing-on-the/e302eb81-7d2e-48dc-a32b-3bcd403b194c
- allisonkrakerThanks Dean. I'm sorry this was such a frustrating experience. I'm following up with my team to see what we can do.
