AADSTS50020: User account 'xyz@yahoo.com' from identity provider 'live.com' does not exist in tenant

%3CLINGO-SUB%20id%3D%22lingo-sub-2245761%22%20slang%3D%22en-US%22%3EAADSTS50020%3A%20User%20account%20'xyz%40yahoo.com'%20from%20identity%20provider%20'live.com'%20does%20not%20exist%20in%20tenant%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2245761%22%20slang%3D%22en-US%22%3E%3CP%20class%3D%22p1%22%3EHi%20All%2C%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22p1%22%3EI%20have%20below%20error%20when%20I%20try%20to%20link%20my%20work%20email%20to%20my%20learning%20account%20for%20discount%2C%20please%20help%20to%20fix%20the%20issue.%20Thanks%20(I%20try%20private%20browser%20option%20but%20didnt%20work)%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22p1%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22p1%22%3EAADSTS50020%3A%20User%20account%20'xyz%40yahoo.com'%20from%20identity%20provider%20'live.com'%20does%20not%20exist%20in%20tenant%20'Microsoft%20Services'%20and%20cannot%20access%20the%20application%20'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft%20Learning%20Identity%20Service)%20in%20that%20tenant.%20The%20account%20needs%20to%20be%20added%20as%20an%20external%20user%20in%20the%20tenant%20first.%20Sign%20out%20and%20sign%20in%20again%20with%20a%20different%20Azure%20Active%20Directory%20user%20account.%3C%2FP%3E%3CP%20class%3D%22p2%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22p2%22%3E%26nbsp%3B%3C%2FP%3E%3CP%20class%3D%22p1%22%3ERequest%20Id%3A%20b97f1d55-58dd-4207-b8a4-f36179286d01%3C%2FP%3E%3CP%20class%3D%22p1%22%3ECorrelation%20Id%3A%206e625394-9944-4363-8ea9-da4bc4a39351%3C%2FP%3E%3CP%20class%3D%22p1%22%3ETimestamp%3A%202021-03-30T23%3A57%3A11Z%3C%2FP%3E%3CP%20class%3D%22p1%22%3EMessage%3A%20AADSTS50020%3A%20User%20account%20'xyz%40yahoo.com'%20from%20identity%20provider%20'live.com'%20does%20not%20exist%20in%20tenant%20'Microsoft%20Services'%20and%20cannot%20access%20the%20application%20'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft%20Learning%20Identity%20Service)%20in%20that%20tenant.%20The%20account%20needs%20to%20be%20added%20as%20an%20external%20user%20in%20the%20tenant%20first.%20Sign%20out%20and%20sign%20in%20again%20with%20a%20different%20Azure%20Active%20Directory%20user%20account.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2249287%22%20slang%3D%22en-US%22%3ERe%3A%20AADSTS50020%3A%20User%20account%20'xyz%40yahoo.com'%20from%20identity%20provider%20'live.com'%20does%20not%20exist%20in%20te%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2249287%22%20slang%3D%22en-US%22%3EYou'll%20need%20to%20contact%20Microsoft%20Certification%20support%20to%20get%20this%20resolved.%20%3CA%20href%3D%22https%3A%2F%2Faka.ms%2Fmcpforum%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Faka.ms%2Fmcpforum%3C%2FA%3E%3C%2FLINGO-BODY%3E
Occasional Visitor

Hi All,

 

I have below error when I try to link my work email to my learning account for discount, please help to fix the issue. Thanks (I try private browser option but didnt work)

 

 

AADSTS50020: User account 'xyz@yahoo.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

 

 

Request Id: b97f1d55-58dd-4207-b8a4-f36179286d01

Correlation Id: 6e625394-9944-4363-8ea9-da4bc4a39351

Timestamp: 2021-03-30T23:57:11Z

Message: AADSTS50020: User account 'xyz@yahoo.com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

1 Reply
You'll need to contact Microsoft Certification support to get this resolved. https://aka.ms/mcpforum