Tech Accelerator: Microsoft Intune Suite
Apr 11 2023 08:00 AM - Apr 12 2023 11:00 AM (PDT)

Unable to set fingerprint on devices

Valued Contributor

Hi all,


Can someone help, I know this is set by org but not sure how I enable so staff can set fingerprint on their devices. Any ideas?


Screenshot 2022-01-05 at 12.33.12 PM.png

1 Reply
best response confirmed by AB21805 (Valued Contributor)

Hi @AB21805,


It looks like your organization has disabled Windows Hello for Business.

There are multiple way to disable windows hello For business 


Can you check the following


Open Intune portal -> click on devices -> Windows -> Windows enrollment -> Windows hello for Business


I think it is configured as below print screen



Change the disabled setting to not configured or enabled and you are able to use fingerprint. 


The other option to check is if the identity protection profile is configured 


You can find this under devices -> Configuration profiles -> Identity Protection profile



Please let me know if this solves your problem.


Kind regards,