SOLVED

Unable to set fingerprint on devices

Super Contributor

Hi all,

 

Can someone help, I know this is set by org but not sure how I enable so staff can set fingerprint on their devices. Any ideas?

 

Screenshot 2022-01-05 at 12.33.12 PM.png

1 Reply
best response confirmed by AB21805 (Super Contributor)
Solution

Hi @AB21805,

 

It looks like your organization has disabled Windows Hello for Business.

There are multiple way to disable windows hello For business 

 

Can you check the following

 

Open Intune portal -> click on devices -> Windows -> Windows enrollment -> Windows hello for Business

 

I think it is configured as below print screen

Mr_Helaas_0-1641387723331.png

 

Change the disabled setting to not configured or enabled and you are able to use fingerprint. 

 

The other option to check is if the identity protection profile is configured 

 

You can find this under devices -> Configuration profiles -> Identity Protection profile

Mr_Helaas_2-1641387930529.png

 

Please let me know if this solves your problem.

 

Kind regards,

 

Rene