Nov 17 2022 02:48 AM
Hello,
Some users face issue that their mac is not compliant. When checking status on Company portal it states:
There was an error while checking your status. Your status may not be up to date. Try checking again.
As far as I see it is not related to specific macOS version and is just for some 5% of all users.
When clicking on learn more it states Sync your device with Intune and the last checked: months ago
What I have noticed these users got the same problem that the Built in device compliance policy shows them as Is active = Not compliant
Status in Intune troubleshoot & support for the device:
Other than that I do not see any issues. Maybe someone knows what might be the case here?
Thank you
Jan 06 2023 08:06 AM
Jan 06 2023 09:25 AM
@Viesturs Looks like you have a custom policy assigned as well. What is the compliance status against that?
Jan 08 2023 09:58 AM
Hey, so far not really. I got in conversation with MS Support as well and the only thing they can advise is to reenroll, so to wipe it and fresh setup. If that is not the way, you can setup new mac using users credentials and migrate with migration assistant. That will fix it but it needs latest macos 13.1 on both to work best. Haven't found other solutions though for this issue with mac corporate devices. I am still testing but so far to not lose any data migration is the best option what I have tried. If you got some news can let me know.
Jan 08 2023 10:03 AM - edited Jan 08 2023 10:06 AM
Other policies are fine, it is just the not active state. I am not sure what causes that as macs are used constantly. Maybe the fact that company portal is not open and signed in with users credentials. But others do not use it too and have no issue
Jan 10 2023 07:19 AM
Jan 10 2023 11:04 AM
Hi @Viesturs ;
Not sure if your issue still persists. However, wanted to check how you are deploying/pushing Comp portal app to your macOS devices? And is the compliance policy assigned to user grp?
Br/
Somesh
Jan 10 2023 11:16 AM
Jan 31 2023 02:59 PM