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Nstellar's avatar
Nstellar
Copper Contributor
Feb 02, 2021

sync error 0x80190190

Hi everyone,

 

I'm getting this sync error 0x80190190 from time to time on some devices which they are domain joined. it register event ID 201:

MDM Session: OMA-DM message failed to be sent. Result: (Bad request (400).)

I tried different methods to solve it but the problem remains.

Could you please help me with this issue?

thank you in advance!!!

Intune
Mobile Device Management (MDM)
  • Pa_D's avatar
    Pa_D
    Brass Contributor
    Feb 10, 2021

    Nstellar 

    1) what is your objective, is it Intune + hybrid Join or Intune + AADJ?

    2) When and where are you seeing the error?

  • David Maiolo's avatar
    David Maiolo
    Icon for Microsoft rankMicrosoft
    Feb 11, 2021

    Nstellar I have come across this in customer environments and you will see this solution elsewhere on the internet as well. Try this:

    1. Open Scheduled Tasks on the machine with the sync issue
      1. Browse to "Microsoft -> Windows -> EnterpriseMgmt"
      2. Find the ID with the enrollment scheduled tasks
      3. Delete all the scheduled tasks here
    2. Open the Regedit
      1. Browse to HKLM -> Microsoft -> Enrollments
      2. Find the ID from 1b) and make sure the UPN REG_SZ value under it is whateveruser@tenant.onmicrosoft.com
      3. Delete the whole ID key
    3. Run gpupdate /force target:computer
    4. Double check the device in the Intune portal and see if the enrollment was successful
    5. Run another Intune Sync and see if it is now working (Access Work on School -> Info -> Sync)
    • Wietsedr's avatar
      Wietsedr
      Copper Contributor
      Mar 17, 2021

      David Maiolo 

       

      We have the same problem but once we remove the regkey the info (sync) button is gone and we can no longer manually sync. If i restore the regkey the sync button is back. Is this normal?

    • mikkelelgaard-vc's avatar
      mikkelelgaard-vc
      Copper Contributor
      Jul 07, 2022

      David Maiolo  

      I just tried this and that worked! Thank you

       

      I had an issue with a computer that was un-synced from Azure due to someone disabled and moved the computer out of the sync OU's.

      After enabling and syncing the computer it would not sync with Intune. I used your trick and it worked

    • atlantsecurity's avatar
      atlantsecurity
      Copper Contributor
      Jan 31, 2024

      David Maiolo 

      great... now I followed this advice and the computer is not only no longer showing as connected, but when I try to register it with InTune, it says "this computer is already managed". 

      So now I don't have the option to de-register or disconnect, but I also don't have the option to connect, because it is already connected... 

  • LuKePicci's avatar
    LuKePicci
    Brass Contributor
    May 26, 2023

    For or the memories, we had this error by manually enrolling personal Windows devices (Azure AD Free, no auto-enrollment)  that were Azure AD Registered while on Windows update 10.0.22621.1413

     

    Re-registering before windows updates made the same error happen over and over again even if re-enrolled.

     

    It was necessasty to install updates (now at 10.0.22621.17xx) and then re-register to fix this. Re-enrollment was not needed. The expected second device entry in Azure AD appeared after some hours and the respective record in Intune changed name from temporary management name to actual device name.

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