Outlook No new email notification Work Profile

[teganc]

Hello,

I've set up a work profile on my new Pixel 8 pro - I receive notifications for teams and outlook meetings, however I am not getting any notifications for new emails, I have restarted the phone, uninstalled and reinstalled and reset multiple times and still no luck - does anyone have a solution for this?

I cannot access my work outlook without the intune work profile unfortunately.

[#2]

When you're experiencing issues with email notifications in your work profile on a Pixel 8 Pro, there are several steps you can take to troubleshoot and potentially resolve the problem:

1. Check App Notification Settings:

   • Open the "Settings" app on your Pixel 8 Pro.
   • Go to "Apps & notifications" or "Apps."
   • Find the "Outlook" app and tap on it.
   • Ensure that notifications are enabled for emails. There should be a toggle switch for email notifications.

2. Check Battery Optimization Settings:

   • In the "Settings" app, go to "Battery."
   • Tap on "Battery optimization."
   • Find the "Outlook" app and make sure it's not being optimized. If it is, set it to "Don't optimize."

3. Check Outlook Sync Settings:

   • Open the Outlook app.
   • Tap on the three horizontal lines in the upper-left corner to open the menu.
   • Go to "Settings" > "Notifications."
   • Confirm that notifications are enabled for new email messages.

4. Check Do Not Disturb Mode:

   • Ensure that your device is not in "Do Not Disturb" mode, which may suppress notifications.
   • Swipe down from the top of the screen and check the "Do Not Disturb" quick settings.

5. Check Doze Mode Settings:

   • In the "Settings" app, go to "Battery."
   • Tap on "Battery saver."
   • Make sure that Battery Saver is not turned on, or if it is, adjust the settings accordingly.

6. Reinstall Outlook App:

   • Uninstall the Outlook app from your Pixel 8 Pro.
   • Restart your device.
   • Reinstall the Outlook app from the Google Play Store.
   • Set up your work email account again.

[#3]

@teganc 

Hello,

Here I am providing some steps that I thought, it might help you in solving your issue.

1. Clear App Cache and Data:

   • Navigate to "Settings" on your Pixel 8 Pro.
   • Go to "Apps & notifications" or "Apps."
   • Locate and tap on the "Outlook" app.
   • Choose "Storage & cache" or "Storage."
   • Select "Clear cache" and then "Clear storage" or "Clear data." Confirm the action.

2. Check System Software Updates:

   • Access "Settings" on your device.
   • Scroll down and tap on "System" or "System updates."
   • Check for any available updates and install them if present. Sometimes, software updates can address notification issues.

3. Reset App Preferences:

   • Open "Settings" on your Pixel 8 Pro.
   • Go to "Apps & notifications" or "Apps."
   • Tap on the three-dot menu icon and select "Reset app preferences."
   • Confirm the action. This will reset app permissions, notification settings, and default apps.

4. Review Email Sync Frequency:

   • Open the Outlook app on your device.
   • Tap on the three horizontal lines to open the menu.
   • Go to "Settings" > "Sync settings."
   • Ensure that the sync frequency for emails is set appropriately. You may try setting it to "Automatic" or a specific time interval.

5. Check Background Data Usage:

   • Access "Settings" on your Pixel 8 Pro.
   • Go to "Network & internet" > "Data usage."
   • Tap on "Background data" and ensure it's enabled for the Outlook app.

6. Verify Email Account Settings:

   • Open the Outlook app.
   • Go to "Settings" > your email account.
   • Confirm that the account is set up correctly, and notifications are enabled.

7. Test with Alternate Email App:

   • Install a different email app from the Google Play Store.
   • Set up your work email account on the new app and observe if my boy apk notifications work properly.

8. Factory Reset (Last Resort):

   • Backup your important data.
   • Perform a factory reset on your Pixel 8 Pro.
   • After resetting, set up your device again and reinstall the Outlook app.