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teganc's avatar
teganc
Copper Contributor
Nov 10, 2023

Outlook No new email notification Work Profile

Hello,

 

I've set up a work profile on my new Pixel 8 pro - I receive notifications for teams and outlook meetings, however I am not getting any notifications for new emails, I have restarted the phone, uninstalled and reinstalled and reset multiple times and still no luck - does anyone have a solution for this?

 

I cannot access my work outlook without the intune work profile unfortunately.

Intune
  • peushsaa's avatar
    peushsaa
    Copper Contributor
    Nov 15, 2023

    When you're experiencing issues with email notifications in your work profile on a Pixel 8 Pro, there are several steps you can take to troubleshoot and potentially resolve the problem:

    1. Check App Notification Settings:

      • Open the "Settings" app on your Pixel 8 Pro.
      • Go to "Apps & notifications" or "Apps."
      • Find the "Outlook" app and tap on it.
      • Ensure that notifications are enabled for emails. There should be a toggle switch for email notifications.

    2. Check Battery Optimization Settings:

      • In the "Settings" app, go to "Battery."
      • Tap on "Battery optimization."
      • Find the "Outlook" app and make sure it's not being optimized. If it is, set it to "Don't optimize."

    3. Check Outlook Sync Settings:

      • Open the Outlook app.
      • Tap on the three horizontal lines in the upper-left corner to open the menu.
      • Go to "Settings" > "Notifications."
      • Confirm that notifications are enabled for new email messages.

    4. Check Do Not Disturb Mode:

      • Ensure that your device is not in "Do Not Disturb" mode, which may suppress notifications.
      • Swipe down from the top of the screen and check the "Do Not Disturb" quick settings.

    5. Check Doze Mode Settings:

      • In the "Settings" app, go to "Battery."
      • Tap on "Battery saver."
      • Make sure that Battery Saver is not turned on, or if it is, adjust the settings accordingly.

    6. Reinstall Outlook App:

      • Uninstall the Outlook app from your Pixel 8 Pro.
      • Restart your device.
      • Reinstall the Outlook app from the Google Play Store.
      • Set up your work email account again.

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