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Micke640's avatar
Micke640
Brass Contributor
Jan 24, 2023

Modern authentication

Hey! We use Microsoft intune and our organization is set to use modern authentication. Our users and their computers are experiencing login issues and we have linked it to modern authentication issu...
Intune
  • Harm_Veenstra's avatar
    Harm_Veenstra
    Jan 31, 2023

    If you go to admin.microsoft.com, click on the question mark sign, type in a question (Like adfs, for example), click on Contact Support at the bottom, and then New Microsoft service request. Or don't you see that button? (I'm doing this as a Global Admin btw, you will need to have the Global admin, Helpdesk admin, or Service support admin role)

Micke640's avatar
Micke640
Brass Contributor

Harm_Veenstra 

It started with Outlook getting a ! over the icon. Now users are having problem with Teams (login) and Excel/word.

Harm_Veenstra's avatar
Harm_Veenstra
MVP
Jan 25, 2023
There are issues today with Microsoft services like Teams, Exchange, Sharepoint/OndeDrive, and Azure. If the problems with those applications started today, then it's probably that.

You're not using ADFS btw?
  • Micke640's avatar
    Micke640
    Brass Contributor
    Jan 25, 2023

    HI!
    We have had this problems from the start of using AAD and Intune, it is about 6 month. It is hard to pin-point when it happens. (no ADFS)
    The stranges thing is that when we run the Microsoft support assistant it changes the setting to start us Modern Auth ... but the same user can after a week have the sam problem and MS support assistant have to chang to modern auth again.

    • Harm_Veenstra's avatar
      Harm_Veenstra
      MVP
      Jan 25, 2023
      You could try to report a ticket at MS by using the support option in admin.microsoft.com?
      • Micke640's avatar
        Micke640
        Brass Contributor
        Jan 31, 2023
        Under support it will just give me support to my partner (license reseller).

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