Managing frontline worker devices

Jason Roszak, Microsoft Chief Product Officer for Enterprise Management, just posted some insights from a new study of IT decision makers working in frontline organizations. Among other things, it defines what a frontline worker is today and typical device use cases. How differently do you approach app and device management for frontline workers? What have you learned along the way? Let's get some best practice knowledge-sharing going in the comments!

 

Diagram of the devices typically assigned to task-based floor workers, customer-facing floor workers, customer service pros, floor worker managers, and sales professionals