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farbs900's avatar
farbs900
Copper Contributor
Apr 11, 2024

intune troubles

I have been trying to get Intune to work for over a day and have gotten nowhere! I am logged in to Microsoft 365 via my company email and we are trying to setup Intune as an MDM with Apple business. Once I'm in the Microsoft Intune admin center NOTHING works nor am I able to get any support. Would love if there was an easy way to contact a Microsoft employee for real time help but I have had no luck there as well. Anybody have any info on how I can get this to work or why it's saying "something went wrong" on 90% of the icons? PLEASE HELP

Intune
Mobile Device Management (MDM)
    • farbs900's avatar
      farbs900
      Copper Contributor
      Apr 11, 2024
      starting at the Microsoft Intune admin center home page. Everything in the "status" window towards the top says unknown except service health is healthy and (1) connector error. Moving to the devices tab I receive an error notification " something went wrong, unable to fetch per platform device counts". I am trying to set up the mdm with our apple business account. Our company has an office 365 subscription and I am under the assumption that Intune is included in that subscription. Not sure what other info I can give seeing that mostly everything on the page isn't working. I have no restrictions as a "user" of our Microsoft 365 account. I am open to answers any questions that would speed up this process.
  • NourKarimMDM's avatar
    NourKarimMDM
    Copper Contributor
    Sep 23, 2024

    hello farbs900, i face the came issue with Intune, i can not assign any android device. i had the same.

     

    if you found the solution, please, share it with me.

     

    best regards

    • tschlappinger's avatar
      tschlappinger
      Brass Contributor
      Sep 24, 2024
      You can only assign an Android if you connected the Managed Google Playstore and if you have the right licenses in your tenant.

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