Forum Discussion
Intune Management Extension not installing
Hi Scott,
maybe have a look at my blog post here:
Deep dive Microsoft Intune Management Extension – PowerShell Scripts
I cover inner workings and troubleshooting of the agent to find such particular issues with installing Intune Management Extension.
Two things to check for agent install issues are event viewer and the Agent MSI install log:
Start event viewer > Applications and Services Logs > Microsoft > Windows > DeviceManagement-Enterprise-Diagnostics-Provider > Admin (event id 1924 and others)
MSI install log:
C:\Windows\system32\config\systemprofile\AppData\Local\mdm\ {25212568-E605-43D5-9AA2-7AE8DB2C3D09}.log
best,
Oliver
I should note that as a test I have deployed a few MSI's to my PC ( Notepad++ and 7Zip etc ) and these appear to install ok.
Is your problem still existing? Can you share us some details about the event log entries?
ok
I also noticed the same since approx 2 weeks. This worked absolutely fine in the past (in Dec for example, I built internal docs based on these positive results).
Unfortunately, I did not found any root cause so far : in "devicemanagement" event log, stuff seems to communicate to the Intune backed and no obvious errors. Hitting "Sync button" does not help. The file C:\ProgramData\Microsoft\IntuneManagementExtension\Logs\IntuneManagementExtension.txt and the key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\IntuneManagementExtension\Policies\ are no longer created.
Since that time (coincidence?), I have also problems with devices enrolled with on-prem users coming from "synched AD groups" (from an on-prem infra, and using ADFS), where neither apps, scripts, or profiles are applied, even if "devicemanagement" event log does also not show obvious errors.
I will post here once I will progress in my tests.
Hi Olivier,
what about HKLM\SOFTWARE\Microsoft\EnterpriseDesktopAppManagement\<SID>\<MSI-ProductCode> can find the status there?
I assume the failure has something to do with the CSP as mentioned in my last post. Can you check this, please? I like to know if the backend is not even trying to deliver or if the corresponding CSP EnterpriseDesktopAppManagement has a problem getting the sidecar msi and finally to execute it.
Oliver, thanks for following up on this. Unfortunately I haven't made any progress on this as I have been working on other things. I will get back to it, hopefully sometime this week and let you know how I get on
Cheers
Did you get anywhere with this? I have been struggling to figure out why sometimes I do not get the service and sometimes I do. I have checked logs everywhere on the machine and do not see any relevant errors.
Okay the way the MSI's gets pushed to the machine is the same how the Intune Agent gets pushed down. So basically it should work.
How is your assignment did you use user assignment? In my tests that was the only functional way.
I've checked a few of my test machines, I can't find event entries with ID 822. Can you post a little more detail on your error events?
