Forum Discussion
IME Not Installing after Edition Upgrade Home to Education using Company Portal.
Hi, Currently using Company Portal on BYOD student devices to enroll in Intune. After enrolling the BYOD device into Company Portal and the device is a Home Edition the device is upgraded to Educat...
I would almost think, that you need to check the device management event logs to determine whats happening
It sounds like an issue with the mdm only enrollment and that upgrading ruined the enrollment a bit
As mentioned here, is there anything in the log files that could give you some more insights? as i have seen the IME also getting uninstalled because of the mdm enrollment nog being anchored to the entra registration
https://call4cloud.nl/2024/05/mdm-only-enrollment-epm-0x8018000b/
It sounds like an issue with the mdm only enrollment and that upgrading ruined the enrollment a bit
As mentioned here, is there anything in the log files that could give you some more insights? as i have seen the IME also getting uninstalled because of the mdm enrollment nog being anchored to the entra registration
https://call4cloud.nl/2024/05/mdm-only-enrollment-epm-0x8018000b/
I have tried multiple reboots and syncing but no luck.
The agent isn't even installing so there are no logs to look at in C:\ProgramData\Microsoft\Intune etc..
If I at this stage manually install the IME things start to work.
The problem only exists when the device needs to upgrade editions.
Works fine with Company Portal and School or work device if not a Windows Home Edition.
Also works fine using School or work device and upgrading from Windows Home to Education after a reboot from applying the Education edition license, after the reboot works fine.
Are there any other ways an end user could force an IME install without having to send the user files etc??
The agent isn't even installing so there are no logs to look at in C:\ProgramData\Microsoft\Intune etc..
If I at this stage manually install the IME things start to work.
The problem only exists when the device needs to upgrade editions.
Works fine with Company Portal and School or work device if not a Windows Home Edition.
Also works fine using School or work device and upgrading from Windows Home to Education after a reboot from applying the Education edition license, after the reboot works fine.
Are there any other ways an end user could force an IME install without having to send the user files etc??
