Forum Discussion

HarshJ8

Copper Contributor

Feb 14, 2024

Error Code 80180018

While Enrolling windows devices in Intune with EMS E3 licenses assigned to users we are getting the error code 80180018

Intune

Rudy_Ooms_MVP

MVP

Did you run the troubleshooter (the only one that helps 🙂 ) in the intune portal itself as i also mention in part 5.3: https://call4cloud.nl/2022/06/enrollmenterrorsintune/#part5
Even when you assigned the proper license, it could be that it doesn't flip on the intune part of the license....
Besides the error you mention, in the events logs that i also mention in that blog any other useful error in it that could tell you more about whats going on
Also.... how are you enrolling the device... as an existing device? hybrid? autopilot?

HarshJ8

Copper Contributor

Feb 15, 2024

Rudy_Ooms_MVP we have already run the troubleshooter it shows Account is enabled and license is assigned . We are trying to enroll device through the Autopilot mode, we have also tried other ways to enroll the device such as enrolling the device through the company portal app, directly enrolling the device to Azure AD.

Rudy_Ooms_MVP
MVP
Feb 15, 2024
Thats kinda weird because:

https://learn.microsoft.com/en-us/windows/client-management/mdm-diagnose-enrollment
0x80180018 "idErrorMDMLicenseError", // MENROLL_E_USERLICENSE There was an error with your license. You can try to do this again or contact your system administrator with the error code {0}.

Is everyone getting the same error who you are trying to enroll?
- HarshJ8
  Copper Contributor
  Feb 15, 2024
  Yes we tried with 3 different users and 4 different devices but the same error pops up
  - Rudy_Ooms_MVP
    MVP
    Feb 15, 2024
    Which windows build number/version are you using? I assume you also tried to enroll the device from a different network?
    I assume the authority is also set to MDM?
    https://learn.microsoft.com/en-us/mem/intune/fundamentals/mdm-authority-set