Forum Discussion

Copper Contributor

Nov 07, 2017

Cannot delete device

Hi I have problem with deleting old device from Intune. The device was manualy factory reseted by user and now I cannot delete it from Intune. The DELETE "button" is freezed. Can anyone give me sol...

Intune

Mobile Device Management (MDM)

Tomas Tuba
Nov 15, 2017
Hi, yes that´s the way. But after click "Remove Company data" you have to wait few days, maybe one week and after that you are able to "delete" this device.
Thank you.

Kevin Thomas

Brass Contributor

Are you sure? I was able to click delete immediately after wiping...

Tomas Tuba

Copper Contributor

Nov 29, 2017

Hi,

I tried it again and you are right. Now it works. But before in my case I was unabble to delete device immediately after wiping.

Maybe it was only on devices wich were uncorrectly unenrolled from Intune, or hard resetted by end user. Intune was triyng to contact these devices for some days and after that enabled the DELETE button.

I guess...