Apple Wallet app blocked by Intune

[AtanasM]

Apple Wallet app is blocked by Intune, but the company CEO needs i urgently on his device. How to fix this?

[#2]

Hi,

In a normal scenario Apple Wallet should not be blocked, do you use some type of App Blocking mechanism. We definitely need more information to help you out.

[#3]

if you block NFC in your device config it will also block Apple Pay.
make sure NFC is not blocked.

[#4]

@SebastiaanSmits I checked in Intune, but there are no restrictions. The following message is displayed on the device: "restrictions activated. Some apps, features, or services may not appear or be used when restrictions are enabled. Disable to use this app".

[#5 · Accepted solution]

@AtanasM 

do you use Apple Business Manager with Managed Apple ID’s? Use of Apple Wallet is not supported in this scenario, see this: https://discussions.apple.com/thread/253643269?sortBy=best

Workaround is to move over to a ‘personal’ (in the sense of not managed) Apple ID for this user..

[#6]

@AtanasM 

Create a new restrictions policy with no settings enabled except for basic password settings. By basic i mean 6 digit Numeric complex and nothing else.

1. Put the device in a NEW group by itself

2. Set this NEW group as Excluded from the old policy

3. Apply the NEW group to the new blank device policy and see if it works

Start systematically reviewing and adding the old policy setting to the device to see where the policy breaks the Wallet.

IF you enroll the CEO in an unmanaged device you open yourself up to issues down the road.  Everything for a CEO is urgent, but doing things right will save your bacon later.  Definitely get an e-mail from your security team or Finance Office if you do not have a security team approving an unmanaged device if you go that route.