If you want to gauge your customers’ overall sentiment around a particular item or experience, you can create questions that capture responses on a scale. Also known as a Likert, you may, for example, create a question that asks students whether they agree with a statement or respondents to evaluate a product.
In Microsoft Forms, click on the "…" menu of the question bar to access Likert questions.
You can define scaling options as columns and question statements as rows.
On mobile devices, Likert questions will be grouped together. You can auto collapse and expand each question.
On the summary page, charts provide a breakdown of customer feedback for each question.