ATA Gateway Services not starting

After install my Ata Gateway I receive an error message:

The ammount of Ram and Core processor already is ok following the description of Microsoft but the service doesn't start.

Follow my error log file below:

2018-03-12 20:19:48.6278 3188 5   00000000-0000-0000-0000-000000000000 Error [DirectoryServicesClient+<OnInitializeAsync>d__14] Microsoft.Tri.Infrastructure.Utils.ExtendedException: Domain controllers are not configured
   at async Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.OnInitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.ModuleManager.OnInitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Service.OnStartAsync(?)
   at Microsoft.Tri.Infrastructure.Framework.Service.OnStart(String[] args)
2018-03-12 20:19:55.6199 1280 5   00000000-0000-0000-0000-000000000000 Error [DirectoryServicesClient+<OnInitializeAsync>d__14] Microsoft.Tri.Infrastructure.Utils.ExtendedException: Domain controllers are not configured
   at async Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.OnInitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.ModuleManager.OnInitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Service.OnStartAsync(?)
   at Microsoft.Tri.Infrastructure.Framework.Service.OnStart(String[] args)
2018-03-12 20:20:02.6015 692 5   00000000-0000-0000-0000-000000000000 Error [DirectoryServicesClient+<OnInitializeAsync>d__14] Microsoft.Tri.Infrastructure.Utils.ExtendedException: Domain controllers are not configured
   at async Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.OnInitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.ModuleManager.OnInitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Service.OnStartAsync(?)
   at Microsoft.Tri.Infrastructure.Framework.Service.OnStart(String[] args)
2018-03-12 20:20:09.4686 3840 5   00000000-0000-0000-0000-000000000000 Error [DirectoryServicesClient+<OnInitializeAsync>d__14] Microsoft.Tri.Infrastructure.Utils.ExtendedException: Domain controllers are not configured
   at async Microsoft.Tri.Gateway.Resolution.DirectoryServices.DirectoryServicesClient.OnInitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.ModuleManager.OnInitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Module.InitializeAsync(?)
   at async Microsoft.Tri.Infrastructure.Framework.Service.OnStartAsync(?)
   at Microsoft.Tri.Infrastructure.Framework.Service.OnStart(String[] args)

Anyone know what could be ? It's a fresh installation.

EliOfek
Microsoft
Mar 13, 2018
You need to configure this Gateway instance via the configuration page in the console UI.

Once configured, it will sync within a few seconds and start OK.

Only Light Weight Gateways are "auto configured".

Eli.
- Paulo Silva
  Brass Contributor
  Mar 13, 2018
  Hi Eli,
  
  I already did it.
  
  After add my domain in ATA center I receive a message that the service stopped.
  
  And same going to the Gateway server and trying to start manually the service I receive the error 1067.
  - EliOfek
    Microsoft
    Mar 13, 2018
    The Center service is running OK?
    
    The Console UI is working?
    
    In the Failing Gateway logs, if you delete the current logs and start the service again,
    
    Is the only error still
    
    "Domain controllers are not configured"
    
    ?

diegol74

Copper Contributor

Dec 05, 2019

Paulo Silva

In my case, the problem was the user account of the directory services. For some reason it was disabled. I enabled it and changed the password. Then I wrote the new password in the Data sources section in ATA Center.
The service started successfully and it is possible to see the gateway in the ATA Center.

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ATA Gateway Services not starting

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