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helengerling's avatar
helengerling
Copper Contributor
Aug 12, 2026

Guidelines silently bypassed when product knowledge is unavailable

With saved and active guidelines in place — locale en-GB, minimum word count, mandatory signature, AI disclaimer, unsubscribe text, no bullet points, no unevidenced outcome claims — the agent produced a draft that breached all of them, using American spelling, describing a consultancy as "our platform", omitting the signature and disclaimer entirely, and implying results achieved for other customers.

The agent explained this as fallback logic ignoring some constraints because the product knowledge context was missing.

Expected: where required context is unavailable, generation fails or warns.

Actual: generation proceeds against a default template, silently dropping configured constraints, including accuracy and compliance guardrails.

Impact: a fallback path that discards compliance settings is more dangerous than one that fails, because the output looks complete and passes casual review. Guardrails that only apply when context happens to load are not guardrails.

Suggestion: treat locale, disclaimer, unsubscribe text and accuracy constraints as non-bypassable, independent of knowledge availability. Where context is missing, block generation rather than substituting a default.

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