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Waltman635's avatar
Waltman635
Copper Contributor
Apr 30, 2021

Account recovery

HELP!! I WENT TO ACCESS MY ACCOUNT AND IT SAYS THAT IT DONT EXIST ANYMORE. I HAD A PHONE ATTACHED TO THE ACCOUNT, CAN ANYONE THINK OF A WAY TO POSSIBLY GAIN ACCESS TO IT?? LET ME KNOW IF I SHOULD GIVE OUT THE NUMBER AND EMAIL BEING AN OPEN BOARD LIKE THIS. THANK YOU IN ADVANCE. *S.WALTMAN
    • Alyxe's avatar
      Alyxe
      Icon for Microsoft rankMicrosoft
      May 03, 2021
      YEP! HotCakeX is 100% correct. If you need help with your Microsoft Account please reach out to Microsoft Support.

      -Alyxandria
      Community Manager -- Bing Insiders
    • RenzieCam's avatar
      RenzieCam
      Copper Contributor
      May 10, 2021
      Hello... HELP needed... I'm unable to recovery access to account.. Tried recovery... I misplaced my cell phone and unable to access my email... I have another attached but cant access... Tried the form multiple times no result.. I just need help to change the recovery email and I'm fine or remove the cell phone..... any Help
      • Alyxe's avatar
        Alyxe
        Icon for Microsoft rankMicrosoft
        May 10, 2021
        Hi RenzieCam unfortunately we are unable to offer support for account access through this community. For assistance with your Microsoft Account, you'll want to visit https://support.microsoft.com/

        Alyxandria
        Community Manager -- Bing Insiders

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