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Over the past few years you have likely noticed that the way people work is changing. They work more collaboratively, frequently spin up new teams, and need to work anywhere and anytime.  You look to Microsoft 365 as the world’s productivity cloud to help support this new culture of work and to enable people to be productive so they can drive business impact.  As productivity and technology are intertwined, we also hear that you want to know how your technology is enabling people to be productive and do their best work.  To help you on this journey to support this new culture of work, today we are announcing Microsoft Productivity Score. 

 

Productivity Score gives you insights that transform how work gets done.  It will provide you visibility into how your organization works, insights that identify where you can enable improved experiences so people can reach their goals, and actions to update skills and systems so everyone can do their best work.  Let’s dive into each of these areas in more detail starting with visibility into how your organization works.

 

Visibility into how your organization works

One of the most noticeable ways we help you see how you are transforming how work gets done is via the score.  There are two categories that your score is built from, the employee experience and the technology experience.  Both categories include a benchmark that helps you compare how you are doing compared to organizations similar to yours.  The employee experience shows how Microsoft 365 is helping to create a productive and engaged workforce by quantifying how people collaborate on content, work from anywhere, understanding communication styles, and developing a meeting culture.  The technology experience helps you ensure the technology isn’t getting in the way by assisting you optimize your device experiences such as proactively remediating common helpdesk issues and improving PC startup times, and your network to ensure your apps work well.

 

Home page of Microsoft Productivity Score with employee experience selectedHome page of Microsoft Productivity Score with employee experience selected

Visibility into where you are today and how you have progressed is great, but we understand that you are going to want advice on what you could do next and that is where the insights come in.

 

Insights that identify where you can enable improved experiences

Within employee experience there are three different types of insights.  The first is the primary insight which is what you see on the home page and at the top of the details page for an area.  What we are measuring in this insight is what will directly impact the score.  We also provide academic insights to help you understand the correlation of what we are measuring to productivity.  You will see these on the right side of the details page for an area. The final type is a supporting insight which gives you contextual details that drive actionability in support of the primary insight. 

 

Collaborating on content insight details pageCollaborating on content insight details page

Within technology experience there are insights for each area you are attempting to optimize. For example, legacy hardware, poorly tuned policies, or the presence of 3rd party agents can impact PC startup performance. While network performance can impact Teams call quality and OneDrive for Business.

 

PC startup performance insight in the technology experience pagePC startup performance insight in the technology experience page

Now that you understand what your organization could be doing to change how people work, what actions can you take to start that process?

 

Actions to update skills and systems so everyone can do their best work

To drive change and help people work in new ways there are a few actions you might want to take like raise awareness of a feature or solution, plan training to help people learn how to use a feature, you might need to enable features or services if they are not up and running, or update your configuration to better enable the use of a solution. 

 

To see the actions that you might want to take in the employee experience, you can click on the view actions button in the primary insight or the link at the bottom of a supporting insight.  Doing this opens the recommended actions panel with options that you might consider.  For example, some of the actions recommended in the collaborating on content area are focused on providing end user training around how to better collaborate and how to create links to documents in emails instead of sending attachments.  There is also documentation for IT to understand how to configure external sharing.

 

Recommended actions for collaborating on content areaRecommended actions for collaborating on content area

Within technology experience, we provide recommended actions like tuning policies, removing problem agents, or upgrading hardware to improve startup performance. Also, to reduce support tickets we provide pre-canned “proactive remediations” to fix issues on devices before people even know there is a problem.

 

Remediation actions in the technology experience pageRemediation actions in the technology experience page

 

Join the private preview

If you would like to see what your score is and help shape the product, you can sign up for the private preview.  There will be a preview for the employee experience and one for the technology experience.  We are doing this as there are different requirements for each.

 

For the employee experience, you must have a subscription to an Office 365 commercial plan or Microsoft 365 plan and are in the multi-tenant cloud.  For the technology experience you must have at least 50 Intune or co-managed (ConfigMgr managed plus Intune enrolled) Windows 10 devices on version 1903 or higher.

 

To request access to the private preview please fill out the form at https://aka.ms/productivityscorepreview

 

If you join the employee experience preview you will see a Productivity Score entry under reports in the Microsoft 365 Admin Center the week of December 3rd.  If you request to join the technology experience preview, we will let you know if you have been accepted by December 3rd.

 

Update: December 6th, 2019
If you requested access to the employee experience preview on or before November 27th and provided us with valid information you should now see the experience enabled in the Reports section of the left navigation pane within the Microsoft 365 Admin Center. If you submitted your request after November 27th, we will process your request around the 15th of each month.

 

Please submit feedback on your experience using the “Give Feedback” button in the bottom right of any page within the employee experience.

 

Thanks for your interest in Productivity Score and we hope you are excited as we are about it.  If you have any questions, thoughts, or comments, feel free to leave them in the comments section below.

40 Comments
New Contributor

Indeed a great addition, in fact considering that M365 services are a productivity enabler, measuring the productivity was a question before this. Now with Productivity score insights can be retrieved, however In terms of productivity insights will you include Power Platform services such as MS Flow and Power Apps usage insights in some time future? Improved business processes with automated tools and apps is a huge value add to productivity.

Also, to help with adoption will these insights can be also per user/department basis? So we know who is finding difficult in embracing technology and target specific tailored adoption to those.

Hi @Arun James ,

We have been thinking about including other apps like Flow but they will not make the private preview.  For the question on per user/department, we are providing tenant level suggestions in the preview but want to help you target specific groups of people with recommended actions in the future.  Thanks for the feedback.

Visitor

How does the Productivity Score relate to or differ from Workplace Analytics?

Hi @KevinP-SPGI,

 

Productivity Score includes insights from Microsoft 365 about the way people work. Workplace Analytics provides more advanced tools to discover and analyze the business impact of the way people work and help drive change through MyAnalytics. MyAnalytics, helps employees understand how they spend their time and guides them to better work habits and team norms.  Workplace Analytics is available as an Office 365 add-on service and MyAnalytics is available to Microsoft 365 and Office 365 Enterprise and Business suite users. 

New Contributor

This is really exciting, I work for an organization that has had a slow adoption rate by the users towards technology. Being able to show metrics to those in leadership and the improvements after training classes will really make a difference for me. 

Thanks!

New Contributor

Very nice, hope it will be G.A. soon. 

Senior Member

This is a fantastic new feature, looking forward to December.  We have had a very positive and quick adoption rate but it has been employee driven off a employee empowerment campaign facilitated by Tracy van der Schyff.  Having this data will show us how we can further improve but also show the ROI of investing in our employees. 

Microsoft

Really insightful post. Do you envisage that Workplace analytics also support the adoption of Microsoft Teams @Anthony Smith (A.J.) ? 

 

 

Super Contributor

looking forward to previewing this feature and have signed up for the preview.  Tried to at mention the author but kept getting errors.  :(

Microsoft

Hi @NikkiS - Workplace Analytics helps quantify the impact that Teams is having in the organization: how are employees expanding their networks, taking advantage of the flexibility of working in a digital workspace? Tying the deployment of Teams to a business outcome (productivity, agility, etc.) will make a more powerful case for adoption and Workplace Analytics can bring insights into the adoption journey.

New Contributor

A very useful and actionable feature. From a signals standpoint, this is a good start but I would like to see that expand to include things like Stream, PowerApps, PowerAutomate and other capabilities within M365. Also the ability to drill down further into the data (say by company/department/location level based on data from AAD) would be really valuable. 

Occasional Visitor

Hello Anthony, I'm new here, nice to meet you. :)

 

First, I would like to praise a little this feature, I didn't test it yet, but based on the blog and the video I can say that this is a really impressive feature. :D

 

I would like to ask if there is a release date for Productivity Score? it seems that this is the solution I have been looking for in order to proceed with a KPI Project.

 

Also, yesterday, I applied to the private preview, do you know when the request will be processed? I am really eager to have a look at this.


Thanks,

AndersonMomoko.

Hi AndersonMomoko,

 

Glad to hear you are impressed with what we are looking to build with Productivity Score.  For your question around a release date, we don't have a date on when it will become generally available yet.  We want to get feedback from people like you so we can make a solution that would fit your needs.  Until we get that feedback and understand what you want added/changed it is hard to give an accurate date.

 

For processing requests, on the employee experience preview we will be processing requests around the 15th of every month.  On the technology experience preview, the team is in the process of selecting organizations that they would like to work with.  If you are selected to participate in the technology experience preview you will get a message from the team.

Occasional Contributor

Can I sign up for this Preview on a Government Community Cloud tenant?

 

Bob Randall

 

 

Hi Bob,

 

At this time the preview programs are only for organizations that have a tenant in the multi-tenant worldwide cloud.  GCC is not supported at this time.

Contributor

Will the Productivity Score be an add-on service, or included with an E3 or E5 subscription?

Hi @Christine Green,

 

At this point licensing is not decided so I can't say for certainty what subscription level you will need.  As we get closer to making the solution generally available I will share this info.

Senior Member

Is there a roadmap ballpark date for this that MS is aiming for? Q3 2020?

Hi @andymarsh,

 

There is no date for general availability yet.  This date will be based on many factors, one being the feedback we get from the private preview.  We want to build a solution that meets the needs of many organizations, but to do that we need feedback.  Once we are ready to announce a date, I will create a new post to let the community know.

Hi Anthony,

 

This is great stuff and adding to what we are building inside SoftwareONE. Like @Arun James mentioned this supports the feedback on Adoption. We are creating an R based Qualitative and Quantitative feedback analysis portal for adoption and change management projects, and if we could somehow get access to the data you are collecting here, we would be really strong together. 
Based on this we then can make PowerBI reports to give Top Management inside our customer base a clear picture on the adoption rate of new knowledge productivity. We need to get this info out of the Admin portal and into the Boardroom. This is the organisational thermometer for the Knowledge industry they always wanted. 
How can we work together on this?
Keep up the awesome work you are doing. 

Herbert

 

Hi @Herbert Sintemaartensdijk , 

 

Would be happy to talk with you about what SoftwareOne is doing and how we can partner.  I will send you a private message so we can exchange contact info and take this offline. 

Regular Visitor

Hi Anthony, 

How I can request to join the technology experience preview ?

Thanks

Denis

Hi @DenisSchertenleib,

 

You can request to join the technology experience preview by filling out the form at https://aka.ms/productivityscorepreview

 

Occasional Contributor

@Anthony Smith (A.J.) Please confirm this is possible with only Intune?


 For the technology experience you must have at least 50 Intune or co-managed (ConfigMgr managed plus Intune enrolled) Windows 10 devices on version 1903 or higher.

Hi @Jonas Bøgvad,

 

This is correct.  For the technology experience, you have to have Intune and Windows 10 version 1903.

Occasional Visitor

I'm successfully enrolled in the beta, but I only see the employee experience.  If I enroll 50 (1903) systems in InTune (or co-manage them), will I automatically see the technology experience.

Also, I assume this requirement implies we only see the technology experience for for co-managed systems at 1903 (or higher), is that correct?

Hi @Andy_King,

 

For the technology experience, you have to meet the minimum requirements that I outlined in the blog and you have to be accepted into that program.  If accepted, the email addresses you entered into the request form would be contacted about the next steps. 

Occasional Visitor

On the feedback score(s), there are ratings for various things, in the example above 400 users are readers out 500.  For the total pool of 500 / in my example its over 6K, but I think that is well over the total number of users within my organization, and we don't allow external access to one-drive, so the total number seems high, by about 1 (almost 20% high).  Where does that number come from, and is there anything I can do to clean up the data it is relying on?

 

[I sent similar feedback via the in-app feedback channel]

Hi @Andy_King ,

 

According to the docs it says that the denominator is the number OneDrive and SharePoint enabled users.  If you think the number is not accurate, please send me a private message with your tenant id and I can ask the team to take a look.

Contributor

Is there any news on when the Productivity Score will be generally available? 

Hi @Christine Green

I don't have a date for general availability, but there is new news on Productivity Score today.  Check out the post here.

Is it possible to have these datapoints available through Graph API? I'm receiving requests to have custom reports for speciefic locations/departments, so it will be greate to have more details.

@Alexander Vanyurikhin, there is no API today, but it is something on our to do list.  I don't have a date yet of when it will be available but when we have something to say about it expect us to talk about it in this Tech Community.

Senior Member

Some of the activity reports in Productivity score appear to be missing Teams data for my org. Specifically, the "% of the people in your org use more than one mode to communicate" and "% of people use Teams channels to communicate" reports.

We use Microsoft Teams quite heavily and these reports currently reflect 0 chat messages and 0 chat messages and channel conversations having taken place.

 

Any ideas on how to have this fixed?

@Vic_Dimevski, I noticed this recently too in my tenant.  I escalated this to the developers and they found the issue.   As of this afternoon (pacific time) I saw the data come back in.  If you don't see it in your tenant within the next few hours and after closing out of your browser session and logging back in, send us feedback via the Productivity Score home page (there is an icon in the bottom right).  This way we can work with you directly to figure out the issue.

Senior Member

Thanks Anthony - I can confirmed its working as expected now :)

Senior Member

Any plans to make the Productivity Score reports accessible via Power BI?

I'm looking for a simple way to give our comms Teams access to these reports without providing them with access to the Office 365 admin portal.

 

 

@Vic_Dimevski , there are current no plans to make this available via PowerBI.  We will however provide an API at a future date that you could connect to PowerBI and make your own dashboard.  You might also want to consider granting people the "Reports Reader" role which would allow them to view reports in the admin center without admin rights.

Regular Visitor

I'm trying to understand the productivity score more deeply. Currently, I got 3 CSV files (CommunicationUsers.csv, ContentCollabUsers.csv, and FlexibilityUsers.csv), but I've not found any public information about what each column shows. Do you plan to publish the document for understanding to details of the metrics after GA?

@jpkefujino, thanks for bringing this to my attention.  The data in the user details table and the csv is referencing the information in the insights within the category.  We do need to document that better though and the team will look to update this.