Diagnostics for Social Good
Published Jun 09 2021 04:10 PM 24.4K Views

Microsoft 365 - Diagnostics for Social Good.png

*Updates added after the original publication date. 


As IT administrators, we all face daily challenges solving problems for our constituents. As we have seen over the last year, the world can use our help. In our small corner of the world, we would like to do our part to give back. When we, as IT admins, use self-help resources to fix issues without opening support cases, we enable Microsoft to repurpose a portion of these savings towards social good.  


Therefore, we invite you to join us in our effort to give back to communities in need! The Diagnostics for Social Good campaign is designed to help solve your technical issues while at the same time helping support global communities.   

How it Works  

IT admins run customer diagnostics in the Microsoft 365 admin center to resolve issues without logging a support request and Microsoft will donate to global non-profits that support COVID-19 relief efforts in India as well as vaccination supplies across the world. (Read more about the Microsoft 365 admin center here.) Learn more about covered scenarios and how to run the diagnostics below:  


Why we are focused on Diagnostics for Social Good  

We all have an opportunity to change the world. In the technology industry, we are privileged to be able to have a broad impact on millions of people. We know what’s possible and we know that we can contribute to help.  As we introduce our new Diagnostics for Social Good initiative, we want to recognize the opportunity we all have to support others. As we move forward, we are looking for feedback and areas where we can help IT admins keep their technology environment healthy while giving back.  


Microsoft has demonstrated a passion for giving to address critical issues facing local communities and abroad. Giving has become part of our culture, and one way we live our mission to empower every person and organization on the planet to achieve more. 


Our business practices and policies reflect our commitment to making a positive impact around the globe, and we work continuously to apply the power of technology to earn and sustain the trust of our customers and partners, and the communities in which we live and work.   


*October 2021 Update

Over the last four months, IT admins have been self-serving more than ever with Microsoft 365 Diagnostics! We have donated to COVID Relief and Vaccine distribution programs and this month, we will continue our donation efforts with a new cause that aims to empower people and transform lives by providing access to affordable or free health care for underserved communities.


Diagnostics for Social Good has been such a great success that we plan to continue to run the program until the end of 2021!

Your feedback has helped us make updates to the diagnostics and we would love to hear more from you so we can continue to improve.


*January 2022 Update

Since October, IT admins have continued to utilize Microsoft 365 Diagnostics to self-serve when troubleshooting issues. We will continue our donation efforts each time a diagnostic helps resolve your issue in this calendar year too.


Over the last few months, we have donated to programs supporting underprivileged youth, ending childhood hunger and helping in advanced mathematical knowledge.


*April 2022 Update

We are excited to announce that Diagnostics for Social Good has been recognized as a 2022 Excellence in Customer Service Award Winner  in the Transformation of the Year category by Business Intelligence Group as well as is being recognized as a 2022 Silver Stevie Award Winner in Thought Leadership in Customer Service category. We are honored to receive such recognitions as a result of our commitment to empowering our customers and broader communities! 


We will continue our donation efforts each time a diagnostic helps resolve your issue in this calendar year.


*October 2022 Update


IT admins continue to self-serve their troubleshooting needs and have run 800,000+ diagnostic executions since January 2022!  We have recently moved our donation efforts to American Red Cross - Hurricane Ian relief where they are focusing on providing safe shelter, meals and comfort for people facing unimaginable destruction from the recent hurricane.


We continue to make improvements to our diagnostics and self-help efforts so keep an eye out for new blogs like this one What's new in supportability for Microsoft 365 - Microsoft Tech Community


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‎Oct 07 2022 12:27 PM
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