Diagnostics for Social Good

Published 06-09-2021 04:10 PM 5,346 Views
Microsoft

Microsoft 365 - Diagnostics for Social Good.pngAs IT Administrators, we all face daily challenges solving problems for our constituents. As we have seen over the last year, the world can use our help. In our small corner of the world, we would like to do our part to give back. When we, as IT Admins, use self-help resources to fix issues without opening support cases, we enable Microsoft to repurpose a portion of these savings towards social good.  

Therefore, we invite you to join us in our effort to give back to communities in need! The Diagnostics for Social Good campaign is designed to help solve your technical issues while at the same time helping support global communities.   

 
How it Works  
 

IT admins run customer diagnostics in the Microsoft 365 admin center to resolve issues without logging a support request and Microsoft will donate to global non-profits that support COVID-19 relief efforts in India as well as vaccination supplies across the world. (Read more about the Microsoft 365 admin center here.) Learn more about covered scenarios and how to run the diagnostics below:  

  

Why we are focused on Diagnostics for Social Good  
 

We all have an opportunity to change the world. In the technology industry, we are privileged to be able to have a broad impact on millions of people. We know what’s possible and we know that we can contribute to help.  As we introduce our new Diagnostics for Social Good initiative, we want to recognize the opportunity we all have to support others. As we move forward, we are looking for feedback and areas where we can help IT admins keep their technology environment healthy while giving back.  

 

Microsoft has demonstrated a passion for giving to address critical issues facing local communities and abroad. Giving has become part of our culture, and one way we live our mission to empower every person and organization on the planet to achieve more. 

 

Our business practices and policies reflect our commitment to making a positive impact around the globe, and we work continuously to apply the power of technology to earn and sustain the trust of our customers and partners, and the communities in which we live and work.   

12 Comments
Occasional Visitor

case 25841889  carrieswift@vanderhydeford.net can receive but not send emails

Visitor

I have been unable to talk to anyone about this. 

Microsoft

@carrieswift - It appears that the case you mentioned is currently closed . If you are still having issues you may consider having an administrator try Self-help diagnostics for issues in Exchange Online and Outlook - Exchange | Microsoft Docs OR opening a new support ticket.

 

@RussB1680 - Can you please DM me the details of your issues and id be happy to direct you or assist. 

Visitor

I am getting this message on all email I try to send.

 

Remote Server returned '550 5.7.705 Service unavailable"

Microsoft

@RussB1680  - Thanks for clarifying. I'm no expert in this area, however this message occurs when too much spam or bulk mail has been sent by your organization and we place a block on outgoing mail. Common causes are compromised on-premises servers or compromised admin accounts that have been used to create connectors. Either condition can allow spam to pass through your organization.

 

To remove this block, please open a support ticket and we will get it routed. 

Visitor

How do I open a support ticket?

Microsoft

@RussB1680 

 

As long as you are an administrator on your M365 tenant follow the steps below; 

 

  1. Go to https://admin.microsoft.com.

  2. In the left pane, select Support.

  3. Select New service request.

  4. This activates the “Need help?” pane on the right side of the screen.

     

     

     

Valued Contributor

I understood, in case we solve a problem without opening a case, you will donate , is that correct?

I am wondering, is there any way we could contribute on this, so the self-help is based on contents and I am wondering is there anything we could do in order to improve these contents or let say , the issue might not be fixed and we force to contact support and let say share how to improve the process?

I believe social good should go beyond and have opportunity for the community engagement too.

Microsoft

Hi @Reza_Ameri , Thank you for your valuable feedback, we truly appreciate it. 

 

Your understanding is correct in that we will donate if you are able to fix issues (via our diagnostics) without opening support cases with repurposing a portion of these savings towards social good. 

 

We are also currently working on implementing a feedback mechanism directly into self-help solutions (Content Articles , Diagnostics, etc.) that show up during the support request creation process so you can help us improve these solutions.  I'd also highly recommend using the comment function on Microsoft DOC's troubleshooting articles if you find the information is not helpful. 

Occasional Visitor

Привет. Не могу посмотреть письма от общего почтового ящика старше 12 месяцев

Microsoft

Добрый день, @Nurgali_Toigojaev. Пожалуйста проверьте параметры клиента почты. 

 

https://docs.microsoft.com/ru-ru/outlook/troubleshoot/data-files/fewer-emails-in-shared-mailboxes-or...

Valued Contributor

Thank you @Sam Larson for the clarification.

You mentioned about the Microsoft Docs and one issue with the Microsoft Docs, is they are forcing us to create a GitHub account. I normally prefer to use Microsoft Account for all Microsoft related activities and this way I have better control over them rather than creating multiple accounts. I am wondering since Microsoft acquires GitHub , why Microsoft Account is not an option there?

Please share this feedback with the GitHub team to integrate Microsoft Account into the GitHub login, like what they did for the Skype. 

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