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SANDRA LUZ CABRERA - HILERIO's avatar
SANDRA LUZ CABRERA - HILERIO
Copper Contributor
May 06, 2018

Office ProPlus 365 with a Licensing Problem

Hello everyone!!!

 

I installed the Office Pro Plus 2016 (Version 1803); the product got installed very well and I have could be able to use it with no restrictions; however, every time I go to my account area, Office is telling me that the product needs an Activation Required. I have Office 365 installed in four other computers and it is only in my PC when I got this issue. I tried the app SetupProd.exe to solve the problem but it doesn't work. I have re-installed Office but that doesn't help either.

 

The software is provided by my University with option to be installed in 5 computers, so I still cannot find where the problem could be.

 

Can someone has had the same problem? There is a solution you can provide? Thanks in advance.

1 Reply

  • Salvatore Biscari's avatar
    Salvatore Biscari
    Silver Contributor
    May 07, 2018

    Have a look at https://support.office.com/en-us/article/unlicensed-product-and-activation-errors-in-office-0d23d3c0-c19c-4b2f-9845-5344fedc4380

    Hope it helps...