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Andy0401's avatar
Andy0401
Copper Contributor
May 07, 2020

Office 365 Pro Plus Clients do not update

 

Hi,

I have to an issue that some Office 365 proPlus clients dont update from version 1808 to 1902.

The update process is done with the help of ConfigMgr 1910.

I did a qucik repair but this doesnt help either.In the CM logs havent been any errors or indication.

 

Is there a way to trigger the update process manually?

Thanks in advance,

Andy

 

 

3 Replies

  • ChristianBergstrom's avatar
    ChristianBergstrom
    Silver Contributor
    May 07, 2020

    Andy0401 Hello Andreas, I believe this is the easiest way.

     

    Start-Process "C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeC2RClient.exe" -ArgumentList "/update user"

     

    Or open up a command prompt (admin) and go to.

     

    C:\Program Files\Common Files\Microsoft Shared\ClickToRun\

     

    OfficeC2RClient.exe /changesetting Channel= 'your choice' (if you want that)

    OfficeC2RClient.exe /update user

    • Andy0401's avatar
      Andy0401
      Copper Contributor
      May 07, 2020

      ChristianBergstrom 

      I tried Start-Process .\OfficeC2RClient.exe -ArgumentList "/update user" ... unfortunatly I received error 30125-27 (400) ... an network issue ... I cant believe this as I receive windows updates from CM.

      • ChristianBergstrom's avatar
        ChristianBergstrom
        Silver Contributor
        May 07, 2020

        Andy0401 Hello, you're running it as admin? What happens if you don't do it from PowerShell but "step-by-step" (meaning moving through the folder hierarchy manually) in the command prompt launched as admin? I've used it several times.

         

        You could try a full online repair (if not already done) and you can also use this info as workaround (ODT) https://support.microsoft.com/en-us/help/2770432/how-to-revert-to-an-earlier-version-of-office-2013-or-office-2016-clic

         

         

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