Hello, After our organization signed the Microsoft OVS-ES agreement, We get prepaid office365 proplus for students and faculy, You can view the office365 proplus subscription in my account. However, after student feedback, after purchasing the proplus license, the student still cannot obtain the proplus license through self- sign up, but only one A1 license. After we read this article , https://support.office.com/en-us/article/office-365-education-self-sign-up-technical-faq-7fb1b2f9-94... -4cbb-b01e-a6eca34261d6 It prompts that after our institution has obtained the A1 license and the proplus license, we need to obtain an A1 plus license. That our students can use the self-sign up registration to obtain a proplus license. So we apply for A1 Plus license。
Please tell us who to get the office 365 A1 PLUS, our AEP let us contact Microsoft, but Microsoft let us contact our AEP, this is really a very bad reply.