Want to reduce support tickets? We recently heard from a couple of customers that they weren’t aware you can have your end users reset their own enrolled device passwords through the Intune Company Portal Website at https://portal.manage.microsoft.com/ or through the Company Portal app. In this post, we walk through a few more details.
The Intune Company Portal Website allows an end user, after authenticating, to:
Remotely lock their devices
Rename their device
Remove their device
Reset their device password
Reset and erase their device
End users can take these actions on personally-owned MDM-enrolled devices. When an end-user logs in with their corporate credentials (if needed) at https://portal.manage.microsoft.com/ they will see these options as shown in the screenshot below, including the reset device passcode option.
This is a useful feature if your end user forgets their enrolled device password, or if they lose a device and want to reset it. A few additional notes:
You can’t use this approach to reset a password if you use MFA requiring the Microsoft Authenticator app on the device that’s locked.
For iOS if you use DEP or have a supervised device, then just an IT Admin or helpdesk with the proper authorization can reset passwords for these specific types of devices that are enrolled.