Want to reduce support tickets? We recently heard from a couple of customers that they weren’t aware you can have your end users reset their own enrolled device passwords through the Intune Company Portal Website at https://portal.manage.microsoft.com/ or through the Company Portal app. In this post, we walk through a few more details.
The Intune Company Portal Website allows an end user, after authenticating, to:
End users can take these actions on personally-owned MDM-enrolled devices. When an end-user logs in with their corporate credentials (if needed) at https://portal.manage.microsoft.com/ they will see these options as shown in the screenshot below, including the reset device passcode option.
This is a useful feature if your end user forgets their enrolled device password, or if they lose a device and want to reset it. A few additional notes:
Be sure to share this with your helpdesk! There’s documentation on this feature here: https://docs.microsoft.com/intune-user-help/using-the-intune-company-portal-website
12/3/18 - Updated with the right service name for Microsoft Authenticator (we'd called it Azure Authentication app).
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