Updated 10/22/24 - We've developed and successfully deployed a fix across all Intune tenants. If you are still experiencing issues, please ensure affected devices complete at least one check-in with Intune to fully resolve this issue.
Previously for iOS/iPadOS, you had to manually configure the IntuneMAMUPN, IntuneMAMOID, and IntuneMAMDeviceID app configuration values in order for Intune mobile application management (MAM) to determine if the device was enrolled with Intune per Create and deploy app protection policies. Based on customer feedback to simplify the admin experience, we’ve begun to automatically send these values to managed applications on Intune enrolled iOS devices. Starting with Intune’s September (2409) service release, we’ve enabled this change for the following apps: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams and Microsoft Word. We’ll continue to expand this to additional managed apps over the coming months.
We were recently alerted that users may be incorrectly blocked in a specific scenario if these values weren’t configured. If you have iOS devices “Enrolled without User Affinity” and an app protection policy is enforced for a user in one of the listed applications, then the user may encounter a “Misconfiguration Alert” dialog with the following message:
“Your organization’s support team wants you to login with this account:. But you tried to login with user@company.com. Contact your organization’s support team for help.”
While you likely already have the app configuration values configured to correctly enforce app protection policies based on management type, in the rare case that it’s not, this change will correct the MAM device management type state from “Unmanaged” to “Managed”. This means you may notice a change for MAM users with Intune enrolled devices in the following scenarios:
When using the managed apps deviceManagementType filter to customize your deployment of app protection policies (APP), if all user-targeted policies are for “unmanaged” iOS/iPadOS devices, the user will transition to a “no policy” state and APP won’t be enforced. To fix this, apply an app protection policy to all device types or specifically to managed devices.
You use the APP Open-in management data transfer settings to allow data sharing with other managed applications per Manage transferring data between iOS apps. These settings will now correctly apply to Intune MAM users. Please review the documentation, iOS/iPadOS app protection policy settings, for Send Org data to other apps and Receive data from other apps and ensure you’ve configured the MDM data sharing settings as appropriate to your organization.
This issue is now resolved. If you have questions or comments for the Intune team, reply to this post or reach out on X @IntuneSuppTeam.
Post updates:
10/10/24: We've developed a fix and are actively deploying it across all Intune tenants. Once the deployment is complete, affected devices will need to perform at least one check-in with Intune to fully resolve this issue.
10/22/24: We've developed and successfully deployed a fix across all Intune tenants. If you are still experiencing issues, please ensure affected devices complete at least one check-in with Intune to fully resolve this issue.
Hi, JRingkamp! Confirmed with the team that the fix was successfully deployed across all Intune tenants. If you are still experiencing issues, please ensure affected devices complete at least one check-in with Intune to fully resolve this issue.
Should anyone continue to experience any further impact, please send us a message so we can talk though your scenario in more detail. Thanks!
Thank you everyone for your patience as we work to resolve this issue and for your feedback in the comments above. We wanted to provide an update: We’ve developed a fix and are currently deploying it across all Intune tenants to address this issue. Once the deployment is complete, affected devices will need to perform at least one check-in with Intune to fully resolve this issue. More information will be added to our post above once the deployment is complete. Thanks!
We are having the same exact issue. I put in a case in for this with MS on Monday. All they told me so far is that "this seems to be an ongoing issue and are currently in the process of validating". They will give me an update as soon as they can.
rcarey1850 we still have the same issue here as well. I removed all Microsoft apps from the default App Protection Policy and now it works, but that can't be a long term solution. Intune Support has gone zero dark thirty on us.
After seeing that last comment we tested in our environment. It has not been fixed for us with iOS 18.0.1. We have userless devices (not Shared iPad method), with App Protection Policy assigned to all users. It's really frustrating that Microsoft hasn't provided an update on this, there is no mention of it in the Intune Status Page and there have been no responses to any of the messages here.
We are also experiencing this issue. The fix that A1-diegor suggested does work, but leaves us in a a bad spot. Commenting with the hope that more voices will expedite the issue.
Microsoft, please let us know this issue is being worked on. There has been no update since the original post, and clearly many organizations are affected.
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If you have iOS devices “Enrolled without User Affinity” and an app protection policy is enforced for a user in one of the listed applications, read on to learn more.
\n
\n
","body":"
Updated 10/22/24 - We've developed and successfully deployed a fix across all Intune tenants. If you are still experiencing issues, please ensure affected devices complete at least one check-in with Intune to fully resolve this issue.
\n
\n
Previously for iOS/iPadOS, you had to manually configure the IntuneMAMUPN, IntuneMAMOID, and IntuneMAMDeviceID app configuration values in order for Intune mobile application management (MAM) to determine if the device was enrolled with Intune per Create and deploy app protection policies. Based on customer feedback to simplify the admin experience, we’ve begun to automatically send these values to managed applications on Intune enrolled iOS devices. Starting with Intune’s September (2409) service release, we’ve enabled this change for the following apps: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams and Microsoft Word. We’ll continue to expand this to additional managed apps over the coming months.
\n
\n
We were recently alerted that users may be incorrectly blocked in a specific scenario if these values weren’t configured. If you have iOS devices “Enrolled without User Affinity” and an app protection policy is enforced for a user in one of the listed applications, then the user may encounter a “Misconfiguration Alert” dialog with the following message:
\n
\n
“Your organization’s support team wants you to login with this account:. But you tried to login with user@company.com. Contact your organization’s support team for help.”
\n
\n
While you likely already have the app configuration values configured to correctly enforce app protection policies based on management type, in the rare case that it’s not, this change will correct the MAM device management type state from “Unmanaged” to “Managed”. This means you may notice a change for MAM users with Intune enrolled devices in the following scenarios:
\n
\n
When using the managed apps deviceManagementType filter to customize your deployment of app protection policies (APP), if all user-targeted policies are for “unmanaged” iOS/iPadOS devices, the user will transition to a “no policy” state and APP won’t be enforced. To fix this, apply an app protection policy to all device types or specifically to managed devices.
\n
You use the APP Open-in management data transfer settings to allow data sharing with other managed applications per Manage transferring data between iOS apps. These settings will now correctly apply to Intune MAM users. Please review the documentation, iOS/iPadOS app protection policy settings, for Send Org data to other apps and Receive data from other apps and ensure you’ve configured the MDM data sharing settings as appropriate to your organization.
\n
\n
\n
This issue is now resolved. If you have questions or comments for the Intune team, reply to this post or reach out on X @IntuneSuppTeam.
\n
\n
Post updates:
\n
10/10/24: We've developed a fix and are actively deploying it across all Intune tenants. Once the deployment is complete, affected devices will need to perform at least one check-in with Intune to fully resolve this issue.
\n
10/22/24: We've developed and successfully deployed a fix across all Intune tenants. If you are still experiencing issues, please ensure affected devices complete at least one check-in with Intune to fully resolve this issue.
","body@stringLength":"4560","rawBody":"
Updated 10/22/24 - We've developed and successfully deployed a fix across all Intune tenants. If you are still experiencing issues, please ensure affected devices complete at least one check-in with Intune to fully resolve this issue.
\n
\n
Previously for iOS/iPadOS, you had to manually configure the IntuneMAMUPN, IntuneMAMOID, and IntuneMAMDeviceID app configuration values in order for Intune mobile application management (MAM) to determine if the device was enrolled with Intune per Create and deploy app protection policies. Based on customer feedback to simplify the admin experience, we’ve begun to automatically send these values to managed applications on Intune enrolled iOS devices. Starting with Intune’s September (2409) service release, we’ve enabled this change for the following apps: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Microsoft Teams and Microsoft Word. We’ll continue to expand this to additional managed apps over the coming months.
\n
\n
We were recently alerted that users may be incorrectly blocked in a specific scenario if these values weren’t configured. If you have iOS devices “Enrolled without User Affinity” and an app protection policy is enforced for a user in one of the listed applications, then the user may encounter a “Misconfiguration Alert” dialog with the following message:
\n
\n
“Your organization’s support team wants you to login with this account:. But you tried to login with user@company.com. Contact your organization’s support team for help.”
\n
\n
While you likely already have the app configuration values configured to correctly enforce app protection policies based on management type, in the rare case that it’s not, this change will correct the MAM device management type state from “Unmanaged” to “Managed”. This means you may notice a change for MAM users with Intune enrolled devices in the following scenarios:
\n
\n
When using the managed apps deviceManagementType filter to customize your deployment of app protection policies (APP), if all user-targeted policies are for “unmanaged” iOS/iPadOS devices, the user will transition to a “no policy” state and APP won’t be enforced. To fix this, apply an app protection policy to all device types or specifically to managed devices.
\n
You use the APP Open-in management data transfer settings to allow data sharing with other managed applications per Manage transferring data between iOS apps. These settings will now correctly apply to Intune MAM users. Please review the documentation, iOS/iPadOS app protection policy settings, for Send Org data to other apps and Receive data from other apps and ensure you’ve configured the MDM data sharing settings as appropriate to your organization.
\n
\n
\n
This issue is now resolved. If you have questions or comments for the Intune team, reply to this post or reach out on X @IntuneSuppTeam.
\n
\n
Post updates:
\n
10/10/24: We've developed a fix and are actively deploying it across all Intune tenants. Once the deployment is complete, affected devices will need to perform at least one check-in with Intune to fully resolve this issue.
\n
10/22/24: We've developed and successfully deployed a fix across all Intune tenants. If you are still experiencing issues, please ensure affected devices complete at least one check-in with Intune to fully resolve this issue.
If you have iOS devices “Enrolled without User Affinity” and an app protection policy is enforced for a user in one of the listed applications, read on to learn more.
\n
\n
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Hi, JRingkamp! Confirmed with the team that the fix was successfully deployed across all Intune tenants. If you are still experiencing issues, please ensure affected devices complete at least one check-in with Intune to fully resolve this issue.
\n
\n
Should anyone continue to experience any further impact, please send us a message so we can talk though your scenario in more detail. Thanks!
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Intune_Support_Team Is there any way to check whether our tenant has already received the hotfix?
So far, we are still receiving the error message.
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Thank you everyone for your patience as we work to resolve this issue and for your feedback in the comments above. We wanted to provide an update: We’ve developed a fix and are currently deploying it across all Intune tenants to address this issue. Once the deployment is complete, affected devices will need to perform at least one check-in with Intune to fully resolve this issue. More information will be added to our post above once the deployment is complete. Thanks!
\n
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We are having the same exact issue. I put in a case in for this with MS on Monday. All they told me so far is that \"this seems to be an ongoing issue and are currently in the process of validating\". They will give me an update as soon as they can.
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Agreed, steale2360 . Given that the workaround is to disable app protection policies for users, I can't consider that a proper workaround.
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rcarey1850 we still have the same issue here as well. I removed all Microsoft apps from the default App Protection Policy and now it works, but that can't be a long term solution. Intune Support has gone zero dark thirty on us.
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After seeing that last comment we tested in our environment. It has not been fixed for us with iOS 18.0.1. We have userless devices (not Shared iPad method), with App Protection Policy assigned to all users. It's really frustrating that Microsoft hasn't provided an update on this, there is no mention of it in the Intune Status Page and there have been no responses to any of the messages here.
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Thank you MS for your feedback...
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We are also experiencing this issue. The fix that A1-diegor suggested does work, but leaves us in a a bad spot. Commenting with the hope that more voices will expedite the issue.
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Microsoft, please let us know this issue is being worked on. There has been no update since the original post, and clearly many organizations are affected.
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