Support Tip: Enabling kiosk mode on Android and iOS devices

Hi All,

Just a quick tip that may come in useful for anyone who is deploying Android Corporate-Owned Dedicated Devices (Kiosks) and have noticed how hit and miss the System Software updates are on some devices. I have noticed this on Samsung phones and tablets and one or two other manufacturers.

Initially, the workaround was for once a month a few devices would be taken out of kiosk mode and updated that way. Now there are 1000's of device deployed; this is not feasible. So a solution was needed.

Please note, I have deployed this to a number of makes a models and works well with all so far.

Basically, I located the built-in system app that checks for updates but is also the UI for "Software Update" in the Settings menu.
Add this as an Android Enterprise System App, assign your kiosk dynamic group, add to the device configuration and also add it to you Managed Home Screen App Configuration Policy. Now even when in full kiosk mode, the user will be able to install updates when prompted and also check if there are any updates available for download & install.

Hope this helps.
For the full screen shot doc, give me a shout and I'll post on here. Just need to do a bit of editing.