Support ticketing is available on Surface Management Portal

Published Aug 03 2022 08:00 AM 1,925 Views

As part of our continuous endeavor to support and enable digital transformations for customers, Microsoft is announcing the availability of support ticketing creation for Surface devices via the Surface Management Portal. This feature is now available to Surface commercial customers.

 

Surface Management Portal provides a centralized solution for IT admins to self-serve, manage, and monitor Surface devices within an organization’s tenant. As a single lens for end-to-end visibility of managed Surface devices, our support ticketing feature will enable customers to easily create and stay updated on the progress of their support engagements. For more information on the Surface Management Portal in general, refer to our video overview, Manage All Your Surface Devices in a Single Portal - Microsoft Endpoint Manager. You can find the Surface Management Portal in Microsoft Endpoint Manager admin center, All services > All > Surface Management Portal.

 

Screenshot of the Surface Management Portal in the Microsoft Endpoint Manager admin center.Screenshot of the Surface Management Portal in the Microsoft Endpoint Manager admin center.

 

Updated Support dashboard tab view
The Support tab in the Surface Management Portal provides a dashboard view showing active support tickets.
From here, admins can also create support requests and access additional resources.

 

Screenshot of the Surface Management Portal Support dashboard.Screenshot of the Surface Management Portal Support dashboard.

 

Create a support ticket workflow
Creating a support ticket is a simple 3 step process starting with the Create a support request button (see screenshot above).

  1. Identify the device(s)
  2. Classify the issue
  3. Provide contact info

 

Support request creation flow in the Surface Management Portal.Support request creation flow in the Surface Management Portal.

 

Once the request has been submitted, the support tickets automatically get routed to the right team for expedited response. For more information, see Surface Management Portal overview.

 

If you have any questions or comments for the Intune team, reply to this post or reach out to @IntuneSuppTeam on Twitter.

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Last update:
‎Aug 02 2022 10:02 PM
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