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By: Shanthi Thillairajah | PM | Microsoft Endpoint Manager - Intune

 

Microsoft Endpoint Manager – Intune support for Android Enterprise corporate-owned devices with a work profile is now in public previewYou can start enrolling devices here in the Microsoft Endpoint Manager admin centerCorporate-owned devices with a work profile is one of the corporate management scenarios in the Android Enterprise solution set. This corporate-owned, personally-enabled (COPE) scenario offers separation between work and personal profilessimilar to that offered for personally-owned work profile devices, while giving admins more device-level control. IT admins can see, control, and configure the work accounts, applications, and data in the work profile, while end users are guaranteed that admins will have no visibility into the data and applications in the personal profileThis scenario is targeted at organizations that wish to enable personal use on corporate-owned single-user devices that they have provided for work. This management scenario is available for Android 8+ (Oreo and higher) devices.

 

What is available in the first preview release?

This preview release is intended to demonstrate the corporate-owned work profile capabilities that we have built so far. We hope to gather feedback and iterate on the design and functionality before the end-to-end scenario becomes generally available in the Microsoft Endpoint Manager admin center. The following features are included in today’s preview:

  • EnrollmentCreate multiple enrollment profiles with unique tokens that do not expire. This includes device enrollment using NFC, token entry, QR code, Zero Touch, or Knox Mobile Enrollment.  
  • Device Configuration: A subset of the existing settings for fully managed and dedicated devices. 
  • App Management: App assignments, app configuration, and associated reporting capabilities. Support for app protection policies will be added in a subsequent preview update.  
  • Device Compliance: The compliance policies that are currently available for fully managed devices 
  • Device Action: Delete device (factory reset), reboot device, and lock device are available. 
  • Conditional AccessThe conditional access capabilities that are currently available for fully managed devices. 
  • Resource Access: Certs, Wi-Fi, and VPN. Support for PFX Create is not available in this preview. 
  • MTD SupportAdmins can push MTD apps to the work profile.

 

What features are in development?

We are continuing to develop several other features while we collect feedback on this preview. We anticipate adding in the features below in subsequent preview updates prior to general availability. This post will be updated when these features are available in public preview:

  • Support for app protection policies (APP, also known as MAM). 
  • Personal usage policies - these settings will configure the personal side of the device, including disabling camera and screen capture on the personal side. 
  • Work profile password configuration - these settings will create requirements for the work profile password. Device password configuration will be available in the initial preview release. 
  • Password reset device action for the work profile. 
  • Filter fully managed, dedicated, and corporate-owned work profile devices separately.

 

Device Enrollment

Intune admins can enable enrollment for this scenario by selecting the “corporate-owned devices with a work profile” enrollment tile (indicated with the red arrow below). Admins can create multiple enrollment profiles with unique tokens that do not expire.

 

Enrollment Profiles | Corporate-owned devices with work profile (Preview)Enrollment Profiles | Corporate-owned devices with work profile (Preview)

 

End User Enrollment

There are new screens in the end user enrollment flow that help inform the user about the functionality of the work profile and personal profile on the device. Here are some examples of the screens:

 

Figure 1. Setting up your work profileFigure 1. Setting up your work profile  Figure 2. Setting up your work profileFigure 2. Setting up your work profile

 

Next, there are screens that will guide your end user through setting up admin requirements like creating a device password, installing work applications, and registering the device. After a successful enrollment, the user should see two sections labeled work and personal after they swipe up to see their full application list.

 

Figure 3. Setting up your work profileFigure 3. Setting up your work profile  Successful enrollmentSuccessful enrollment

 

Device Configuration

You can create device configuration profiles to assign to corporate-owned devices with a work profile to disable device features, assign certificates, or configure VPN.

 

To create a device configuration profile, select a profile under the “Fully Managed, Dedicated, and Corporate-Owned Work Profile” category shown below. Device configuration profiles in this category can be applied to fully managed, dedicated, and corporate-owned work profile devices.

 

Create a profile - Device configuration profileCreate a profile - Device configuration profile

 

Some of the settings in the Device Restrictions profile do not apply to corporate-owned devices with a work profile; however, there are headers under each setting category that indicate which device types a particular setting can be applied to. Below is an example of these headers used in the Users and Accounts category.

 

Device restrictions profile - Users and AccountsDevice restrictions profile - Users and Accounts

 

Some settings only apply at the work-profile level for corporate-owned devices with a work profile. These settings still apply device-wide for fully managed and dedicated devices. They are marked with the “work profile-level” descriptor in the setting name, as shown in the example below.

 

Device restrictions profile - ApplicationsDevice restrictions profile - Applications

 

Device Compliance

The compliance settings that are available for fully managed and dedicated devices will be applicable to corporate-owned devices with a work profile for this preview. To create a compliance policy, admins should select “Android Enterprise” as the platform and “Fully managed, dedicated, and corporate-owned work profile” as the policy type.

 

Create a policy - Device compliance policyCreate a policy - Device compliance policy

 

App Management

IT admins can deploy apps and utilize app configuration for corporate-owned devices with a work profile as a part of this preview release. To create an app configuration policy for managed devices, admins should select “Android Enterprise” for the platform and “Fully Managed, Dedicated, and Corporate-Owned Work Profile” for the profile type.

 

Create a policy - App configuration policyCreate a policy - App configuration policy

As referenced above, there is no support for app protection policies (APP, also known as MAM) in this preview release.

 

Customer Support for This Preview

The available preview features are fully supported through ourIntune support channels.

 

Known Issues

There is a known issue with being able to enforce a device-wide password. End users have the ability to get around device password requirements on corporate-owned devices with a work profile, regardless of admin policy. This happens when a user turns off the “use one lock” setting on their device which enables setting separate work profile and device passwords. This effectively allows the user to turn off device password and only use a work profile password with the requirements that the admin set for device password. We are working to address this issue in an upcoming release.

 

How Can You Reach Us?

As you validate and build out the Android Enterprise corporate-owned devices with a work profile preview scenarios, we would appreciate your feedback on IT admin's device configuration and end-user's device enrollment experiences. Keep us posted on your Android experience through comments on this blog post, through Twitter (@IntuneSuppTeam), and request any new features on UserVoice.

 

Android Enterprises Resources

For information about the new privacy protections on company-owned devices, refer to Google’s blog post.

 

Documentation

 

Blog post updates

  • 7/20/20: We previously noted that previously stated that UI was continuing to roll out. As confirmed by engineering, UI has been rolled out across all tenants, and this feature is now fully available to use!
14 Comments
Frequent Visitor

hi,

I'm curious how this enrollment method will work on Android 11, Google is stating they will decrease support starting Android 11.
Am I misinterpreting something here?  Thanks in advance.

From Bayton's blog:
"Google are no longer supporting the use of work profiles on fully managed devices (WPoFMD) in Android 11. Instead, they’re working on something they’re calling an enhanced work profile experience (what I’ll refer to throughout for simplicity and differentiation as 
enhanced work profile)."

https://bayton.org/2020/02/android-enterprise-in-11-google-reduces-visibility-and-control-with-cope-...

New Contributor
Hi thats true with the new google policy how are things really going to look like ?
Hi @MAslin1425, it is true that fully managed devices with a WP is being deprecated; however, this is a new implementation of COPE (corporate-owned devices with a work profile). There are no plans for deprecation plans for this scenario. It is available for Android 8+ devices.

Hi @Akah Mandela Munab, thank you for the question! Could you clarify what Google policy you are referring to? Thanks!

Frequent Visitor

@Intune Support Team So this COPE is basicly the same use case/functionality that Google is deprecating, but this one MS is implementing is based on new technology/api from Google?
Another question, do you have any estimate when SCEP certificates and wifi will be supported for COPE?
Thanks for clarifying!

@MAslin1425, the functionality for this scenario (corporate-owned devices with a work profile) is different from the deprecated scenario (fully-managed with a work profile) because for this scenario the admin only has a scoped amount of device-level control, and end users have a guarantee that their company will have no vision into the personal data and applications in the personal profile.

 

SCEP and Wi-Fi support is also available within this preview!

Occasional Visitor

Hi, when we tried the orginal Android work profile but we had issues in syncing contacts from Outlook to the native contacts app, including Whatsapp where the contact name didn't sync, only the phone number

 

Has this been corrected in this new enrolment scenario? 

 

Thanks

Occasional Contributor

The mention of personal Google accounts: Does this mean that the work profile can now have a work G-Suite account in it and can use its associated Play store?

Regular Visitor

This looks good but not quite there. Fully Managed Company Owned, and we still cant force a pin reset or remotely unlock the device but only the Work container? Too often the customer forgets their PIN and in all scenarios except COBO we have no way to help get them back into the device with AfW or now with COPE even. Falls short of our needs to provide the customer with the service they expect. Even with Find My Device there is no option to unlock or reset PIN except with Samsung devices.

Hi @Richard Barnes, there hasn't been any new COPE-specific policies added for contact syncing. With that said, be on the lookout for an incoming private message to understand the Outlook scenario a bit more. Thanks!

Frequent Visitor

@Intune Support Team  I'm quoting the blogpost "Resource Access: Certs, Wi-Fi, and VPN. Support for PFX Create is not available in this preview. "
But you say it is supported in this preview. Do you mean in an upcoming preview phase? I cannot get it to work. Just says pending on scep distribution.

@OffColour1972, thank you for your comment! G-Suite account support is not currently supported at this time, but if this feature is important to your organization, you can share your interest through UserVoice.

@Wesley Bell, PIN reset will not be supported for the device password for privacy reasons, but we plan to add work profile password reset in an upcoming preview update. Stay tuned!

 

@MAslin1425, thanks for the feedback, we’ve followed up with you over direct message to talk through the scenario.

Regular Visitor

Awesome work team, I have tested my own device in COPE profile and all works very good :D

Occasional Contributor

@Intune Support Team 

"G-Suite account support is not currently supported at this time, but if this feature is important to your organization, you can share your interest through UserVoice."

 

It's been on there for at least a year and still not implemented. Makes Work Profiles pretty useless without it for a lot of organisations.