Written by Shawn Remacle, Director of Industry Engagement
As someone who has worked in and around health organizations for over 22 years, I have seen my fair share of individuals who epitomize the old saying: “when the going gets tough, the tough get going.” They are resilient people. However, every employee’s spirit will be tested in this difficult time by the volume and pace of work, uncertainty or just “being outside their comfort zone.” As leaders, your natural inclination will be to sustain your staff’s resilience, even as you personally face new challenges in managing team engagement and workday structure.
Over the past few weeks, health organizations have moved quickly to eliminate technological and procedural obstacles to supply needed capabilities such as virtual patient communication and working remotely. Given that your workforce is facing unprecedented challenges, leaders may also want to consider using virtual tools in the following ways to support employee well-being.
Provide emotional support
All employees, but especially care team members, need an outlet to debrief and unwind from an increasingly emotionally charged and stressful work environment. Options to consider include:
Quickly surface concerns and issues
Considering the disruption to normal work routines, leaders may benefit from an enterprise social platform that can flatten management connections with their workforce. This can help with:
Reestablish team camaraderie
Many teams accustomed to working in the same workspace under the same work schedules are now trying to adjust to asynchronous work and remote collaboration. Meanwhile, caregivers are confronting fast-paced environments and long shifts that can limit meaningful interaction and connection within their units. Encourage your team leaders and employees to:
Providing support, organizational listening and team connection can play a vital role in reducing the stress and anxiety your staff may be experiencing. Virtual tools and experiences can contribute as a central part of your strategy to protect your employee's resilience.
- Shawn Remacle, Director of Industry Engagement
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