Session Title: Deliver great employee experiences with ServiceNow and Microsoft Teams integration
In today’s digital world, organizations demand a conversational experience for the enterprise that can free up resources, so employees can focus on higher-value work. To meet this demand, ServiceNow and Microsoft have partnered to seamlessly embed workflows in Microsoft Teams to improve employee productivity and enable faster case resolution for agents.
In this session, we reviewed how:
- Employees can have their problems solved more effectively
- your organization can help them, without interrupting the flow of work