How technology is reshaping the patient experience
Published Feb 14 2020 07:44 AM 2,580 Views


Healthcare Evangelist John Barto discusses the impact technology is having on the patient experience. Hear how health organizations are adopting technology to empower patients, unlock health silos and modernize the health experience today


Claire: Welcome to the MSUS HLS industry team. Confessions of health geeks podcast. I'm Claire Bonaci with the industry team and I have healthcare evangelist And avid road warrior John Barto

here to discuss the patient experience and fill us in on his next big adventures. so welcome John thanks so much for taking the time to talk to me in between all your travels. I want to talk to you, a little bit

about the patient experience and how you seen technology impact that over the last few years.


John: Yeah, so Claire it's great. I'm actually not road warrioring today. I'm actually in the Tempe office, where it's beautiful and sunny so for all of you that live in climates that aren't pretty like this. Uh sorry but I'm enjoying it today. But what I've seen from a perspective of Healthcare, changing for the patient experience due to technology. There's a lot of great engaging experiences going on out there and I'll share a couple of 'em that I've witnessed. One that I actually witnessed is I've given my lab system access to my location, so when I have a lab order in from my doctor that says, I need a blood draw they know where I'm at, and so I had it actually interesting example where my I was driving around. I was stopped at restaurant for something and lab system popped up a message on my Phone said. Hey, you're within walking distance of our lab, and we've got a phlebotomist ready so this blood draw that you need to have done can be done in 5 minutes come on in. I'm historically bad at getting that kind of procedure since I travel so much so they actually prompted me to be conformant, frankly made it very, very convenient for me, so there's a great example of the changing of patient experience based on technology. Some other things are one of our clients is actually gotten to the point that they navigate for their patients when they get within 4 miles of the hospital. They know the patient is there and actually suggest exactly where they should park. They give them wayfinding capabilities to navigate their way to their sessions. They basically monitor everything that is going on for my surrounding perspective, environmentally and it really is taking care of the patient in a holistic experience far beyond the walls of the health system so we're seeing tons of that kind of stuff and then actually keeping people at home and at a distance and doing a lot of things over a telehealth platform is huge going on right

now around patient experience. So we're seeing lots of great things happen and those are great examples.


Claire: Actually, I do you use telehealth as kind of my main provider now. But definitely I think anything that can make more convenience for the patient is kind of where we should be going so there's a great example.


John: Millennials all using the Telehealth.


Claire: exactly it works, so much better. I don't want to drive. I'd rather just call in.


John: I  use telehealth when I'm on the road occasionally if I have something I need. I don't have to go see anybody can stay in my hotel room not infect anybody else.


Claire: exactly, you can stay in your pajamas and get help. That's the best way to do it.

So I'm you've always been very connected with the health systems in the hospitals that you're working with so how are you seeing that technology is extending really beyond the EHR in these hospitals?


John: yeah, so the patient experience piece was a great example. So those types of things and EHR helps enable that but you need a communication system. To actually communicate with them. We're seeing things like bots integrating into the environment to basically be able to do that communication. We're also seeing relationship management type tools be able to help us. Understand where the patient is when there at a certain place what they might need engage their family. We're seeing lots of capabilities come around in that space and what's very interesting to me is that consumerism is really starting to drive the healthcare requirement. You even mentioned that you use telehealth as your primary platform so think about this, if you're a health system in your building large facilities with lots of doctors for people to mobilize themselves and come to you and telehealth or those types of things take over and experience is better. You might be sitting with a huge amount of capital assets that are going to go on occupied so you need to be thinking about how do you engage that patient where they’re at when they need care and make it convenient for them otherwise you might be building the shopping mall. That was coming up in 1999. which is you know less than occupied now.


Claire: Yeah, things are definitely changing and it really is going more towards that convenience model, so I agree with everything you just said. So since you are always on the road you're always traveling. Share what your next speaking engagement is and what you’re going to be talking about that.


John: Yeah, I seem to have plugged into a circuit speaking circuit around How do you build the hospital of the future and so I've actually been asked to go on retainer with a couple of these architectural firms to basically help them design. You know what kind of technology would go into the future hospital. So one of the events I got coming up is at the end of February I'll be in Houston. TX speaking to a organization named the American Institute of architects and they have a subdivision in that group that does nothing but designs and builds hospitals, and Health Systems, and so I'm there to kind of get the keynote on you know what kind of technology should you be planning for and I got another follow-up event that similar to it in Miami, coming up in May. So I'm starting to see how this will be like the 6th of those that I've done so. I'm starting to see a lot of interest in that space and then we obviously have HIMSS coming up right so there will be a few speaking engagements at HIMSS. I won't disclose what they are yet. I'm still negotiating a couple of them as far as what I'm gonna actually show up to and do but um him this year is kind of interesting for me, I've been there 27 years. I missed one year so they weren't all together and uh. I'm very happy that HIMSS is finally decided that you need to be near your family on Valentine's Day

so they no longer do it over the Valentine's Day. It used to be always on Valentine's Day and my my wife used to laugh and say who you going to visit for Valentine's Day this year. It’s always hims.

Then she goes why not hers. So you know, yeah, um but basically the thing is it's interesting this year is my children actually have coinciding spring breaks this year. So there drawing me away from HIMSS, so after a couple days and we're gonna end up in the Bahamas and go on a diving trip and I haven't been diving in years, so that ought to be interesting for me. We'll see if I survive.


Claire: well, I'm excited to see you at HIMSS and the rest of the industry team will be there as well. So it will definitely be an interesting and really fun week for sure.


John: Yeah, I'm looking forward to HIMSS. So we have a lot of great things going on this year and it's a really exciting year for me as far as HIMSS is concerned 'cause I think there's so many announcements are going to come out.


Claire: great well. Thanks so much. John I'm really glad we could talk about today and I'm looking forward to hearing you more in the future. Thank you for watching the industry team will be doing more podcasts and blogs in the future so check back for future content. And feel free to leave us any questions and comments below thanks so much.


Connect with John Barto on LinkedIn 

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