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Why my FSLogix profile is not being created or loaded?

Gonzalo_Reyna's avatar
Gonzalo_Reyna
Icon for Microsoft rankMicrosoft
Apr 13, 2020
This is Gonzalo and I am one of the Support Escalation Engineers that works supporting FSLogix. Today I want to talk about a common situation that we observe here with our customers: FSLogix profiles...
Updated Mar 23, 2022
Version 4.0
Jorge_Davalos's avatar
Jorge_Davalos
Copper Contributor
Jul 08, 2022

 

Hi Gonzalo,

 

Here at work we have a farm of Windows Server 2019 VMs. Recently we have implemented FSLogix profiles as an alternative to

roaming profiles and so far, so good. Still, we have some users (not all of them) whose profile in a particular server doesn't get

loaded. At logon the "Waiting for FSLogix Apps Services..." message shows up, but after configuring the profile and closing the

session the profile does  not get saved (the session gets closed very fast). What I have observed is that even though the <user>

folder gets created, the local.<user> does not.

 

I have tried:

Deleting the <user> folder

Deleting the profile keys in the registry:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList

HKEY_LOCAL_MACHINE\SOFTWARE\FSLogix\Profiles\Sessions

Deleting the profile from the User Profiles windows (Computer Properties)

Deleting the VHDX file so it get recreated from zero.

Restarting the server.

 

Nothing seems to work. Any other suggestion as how to fix this issue?

 

Thanks,