Office Word 2019 fails to launch when FSlogix rules are applied

Published Mar 04 2021 08:27 AM 1,113 Views

Hey Folks....


Phil here... just thought I would share the following with you.




Office 2019 is installed
FSlogix rules are applied to prevent  Office being accessed by unauthorised users
When the rules are applied , Word fails to launch. We see the splash screen and then it times out.
Excel /Outlook/ PowerPoint, Access and other Office apps all launch providing the user has entitlement



Word needs the SYSTEM account so this needs to be added.



However, when testing , Word still failed to launch. We still see the splash screen and then we exit. 


What could be wrong?


Cause :

After investigation, we saw that Adding the system account , Word would still fail. This is because The rule assignment for the SYSTEM account via the object picker is written for a Group and not User.


You can validate this by looking at the ".fxa" file that the rule editor writes out.

0x00000012     S-1-5-18                       NT AUTHORITY\SYSTEM          0          0

The 0x00000012 indicates 

  • Its a Group
  • The Rule is not assigned

You may also have 0x00000011

  • Its a Group
  • The Rule is assigned

It should be 0x00000006 unassigned rule (you may also choose to have 0x00000005 assigned rule) both indicate it is a User assignment.



To resolve this , edit the assignment file (.fxa) in Notepad and change the setting :




To the following 



Word should now launch as expected.


This is a known issue and is scheduled to be fixed in the next release cycle of FSLogix 


Until Next Time.....

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Last update:
‎Mar 04 2021 02:30 AM
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