Home

when using safelinks ATP how do you whitelist a mailto link

%3CLINGO-SUB%20id%3D%22lingo-sub-112591%22%20slang%3D%22en-US%22%3Ewhen%20using%20safelinks%20ATP%20how%20do%20you%20whitelist%20a%20mailto%20link%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-112591%22%20slang%3D%22en-US%22%3E%3CP%3EWe%20are%20trying%20to%20create%20an%20approval%20process%20using%20service%20manager.%20The%20link%20to%20approve%20is%26nbsp%3B%3C%2FP%3E%3CPRE%3E%26lt%3Ba%20href%3D%22mailto%3Ahelpdesk%40company.com%3Fsubject%3Dsomething%26amp%3Bbody%3D%5Bapproved%5D%22%26gt%3B%5Bapproved%5D%0A%26lt%3B%2Fa%26gt%3B%3C%2FPRE%3E%3CP%3ESo%20in%20the%20email%20body%20just%20contains%20a%20mailto%20link%20that%20opens%20another%20new%20email%20with%20the%20defined%20subject%20and%20body%20of%20email.%3C%2FP%3E%3CP%3EBut%20ATP%20safelinks%20is%20re-written%20the%20mailto%20link%20and%20when%20you%20link%20on%20it%20a%20browser%20window%20opens%20with%20a%20error%20%22can't%20reach%20this%20page%22%3C%2FP%3E%3CP%3EHow%20can%20I%20whitelist%20a%20mailto%20link%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-112591%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EOffice%20365%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E
Jason Benway
Contributor

We are trying to create an approval process using service manager. The link to approve is 

<a href="mailto:helpdesk@company.com?subject=something&body=[approved]">[approved]
</a>

So in the email body just contains a mailto link that opens another new email with the defined subject and body of email.

But ATP safelinks is re-written the mailto link and when you link on it a browser window opens with a error "can't reach this page"

How can I whitelist a mailto link?