Forum Discussion
Staff member leaves - what to do with their mailbox?
I am just wondering the best way to handle staff leavers' email accounts. What I would like to do is convert the users mailbox to a shared mail so that I can then share it with whoever needs to ...
Have you seen these steps listed here, or is that what you are already following with step 2 - https://support.office.com/en-us/article/Remove-a-former-employee-from-Office-365-44d96212-4d90-4027-9aa9-a95eddb367d1. More details here - https://support.office.com/en-us/article/Convert-a-user-mailbox-to-a-shared-mailbox-2e122487-e1f5-4f26-ba41-5689249d93ba
Also, there is an option to preserve the user's mailbox if needed for compliance - https://support.office.com/en-us/article/Overview-of-inactive-mailboxes-in-Office-365-1fbd74e8-7a60-4157-afe8-fe79f05d2038, which means the user account can be deleted subsequently.