Forum Discussion
Prohibit Auto reply to the Helpdesk mailbox
Hi. We have had a problem with mail loops, because a mail was sent to a helpdesk mailbox, that replied with a case number, that triggered the users autoreply that triggered at new case number and tha...
Thanks for reply. I found out how to make the rule that will purge any OOF that comes to the helpdesk mailbox. But if I go to my outlook, and creates an e-mail rule, that will reply to any e-mail sent to me (some users do this instead of using Out Of Office), I can not stop the loop.
Any idea on how to identify e-mails that have beeen created from an outlook rule?
You may want to configure a transport rule that is applied to the "case created"-mails from your helpdesk inbox to the user. You can apply the X-Auto-Response-Suppress header to these e-mails. See https://msdn.microsoft.com/en-us/library/ee219609(v=exchg.80).aspx for more information.
