Forum Discussion
Prohibit Auto reply to the Helpdesk mailbox
In Exchange, Autoreply is being sent once during the period of Auto Reply (Foremly known as OOF). If I sent an email to someone who is OOF and i get his auto reply, I won't get his auto reply for his current OOF period if i send him a follow up email or new email etc. If you're getting AutoReply from user mailbox everytime, make sure the user mailbox isn't corrupted sending auto reply.
Thanks for reply. I found out how to make the rule that will purge any OOF that comes to the helpdesk mailbox. But if I go to my outlook, and creates an e-mail rule, that will reply to any e-mail sent to me (some users do this instead of using Out Of Office), I can not stop the loop.
Any idea on how to identify e-mails that have beeen created from an outlook rule?
- Why don't you create a trasport rule to purge auto replies based email header?
I ended up doing this with rules (in Office 365). One rule to prohibit Out Of Office replies to go to specific mailboxes and another that identified "auto-submitted" in the header of an e-mail and deleted this too.
Only problem is that when the mail come from my old Exchange 2010, the "auto-submitted" is not added when the e-mail is generated by an Outlook rule. But this is good enough.
Thanks for input.
Inbox rules used as OOO replies have a different message class, you cannot "catch" those via the same method.
You may want to configure a transport rule that is applied to the "case created"-mails from your helpdesk inbox to the user. You can apply the X-Auto-Response-Suppress header to these e-mails. See https://msdn.microsoft.com/en-us/library/ee219609(v=exchg.80).aspx for more information.
