Aug 28 2019 11:19 AM
Currently we have a rule that adds a banner to every email received from outside the organization; however, we recently hires vendor to process our alert for the organization. This vendor is using do-not-reply@ourdomain.com, but when we receive the email it has the outside the organization banner.
What must I do to allow the vendor to send emails without a banner to my users.
Environment:
-Our MX records is pointed to a third party Content Filter appliance for email and the appliance point to Exchange Online
-Exchange Server 2013 - hybrid, only used service account mailbox and smtp relay
-All users mailbox is located in Exchange Online
-User Azure AD Connect
Thank You,
-Larry
Aug 28 2019 11:56 AM
Hi @Larry Jones
What rule are you using to add the banner? If it's a transport rule within Exchange Online you should be able to specify a exception if the email comes from a specific address or another appropriate parameter.
Aug 29 2019 03:58 AM
A rule exception in the current rule for this sender or create a new rule at a higher priority than the "Banner" rule for this sender that stops processing other rules.