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KosmosKami
Copper Contributor
Feb 16, 2023

OWA/ECP stop working after update ((

Hello. I have one Exchange server under my control. After installing update KB5019758, the admin console stopped working. I get message     ASSERT: HMACProvider.GetCertificates:protectionCertif...

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I have one Exchange server under my control. After installing update KB5019758, the admin console stopped working. I get message     ASSERT: HMACProvider.GetCertificates:protectionCertif...","body@stringLength":"2355","rawBody":"

Hello.

I have one Exchange server under my control. After installing update KB5019758, the admin console stopped working.

I get message

 

 

ASSERT: HMACProvider.GetCertificates:protectionCertificates.Length<1

 

 

 

[ExAssertException: ASSERT: HMACProvider.GetCertificates:protectionCertificates.Length<1]\n Microsoft.Exchange.Diagnostics.ExAssert.AssertInternal(String formatString, Object[] parameters) +232\n Microsoft.Exchange.Clients.Common.HmacProvider.GetCertificates() +472\n Microsoft.Exchange.Clients.Common.HmacProvider.GetHmacProvider() +143\n Microsoft.Exchange.Clients.Common.HmacProvider.ComputeHmac(Byte[][] messageArrays) +16\n Microsoft.Exchange.HttpProxy.FbaModule.SetCadataCookies(HttpApplication httpApplication) +811\n Microsoft.Exchange.HttpProxy.FbaFormPostProxyRequestHandler.HandleFbaFormPost(BackEndServer backEndServer) +2727\n Microsoft.Exchange.HttpProxy.FbaFormPostProxyRequestHandler.ShouldContinueProxy() +20\n Microsoft.Exchange.HttpProxy.ProxyRequestHandler.BeginProxyRequestOrRecalculate() +229\n Microsoft.Exchange.HttpProxy.ProxyRequestHandler.InternalOnCalculateTargetBackEndCompleted(TargetCalculationCallbackBeacon beacon) +1367\n Microsoft.Exchange.HttpProxy.<>c__DisplayClass3f.<OnCalculateTargetBackEndCompleted>b__3e() +311\n Microsoft.Exchange.Common.IL.ILUtil.DoTryFilterCatch(TryDelegate tryDelegate, FilterDelegate filterDelegate, CatchDelegate catchDelegate) +35\n Microsoft.Exchange.HttpProxy.Diagnostics.SendWatsonReportOnUnhandledException(MethodDelegate methodDelegate, LastChanceExceptionHandler exceptionHandler) +120\n Microsoft.Exchange.HttpProxy.ProxyRequestHandler.CallThreadEntranceMethod(MethodDelegate method) +69\n\n[AggregateException: One or more errors have occurred.]\n Microsoft.Exchange.HttpProxy.ProxyRequestHandler.EndProcessRequest(IAsyncResult result) +409\n System.Web.CallHandlerExecutionStep.InvokeEndHandler(IAsyncResult ar) +212\n System.Web.CallHandlerExecutionStep.OnAsyncHandlerCompletion(IAsyncResult ar) +166

 

Сould you please help me to get ECP and OWA working again? What additional information can I provide?

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FcoManigrasso 

It's quite interesting. I tried to find events using the error or warning filter. It turned out that the event I was interested in was with the information level. Event code 1309. The source is ASP.NET 4.0.30319.0

Event code: 3005\nEvent message: An unhandled exception occurred.\nEvent time: 07.03.2023 21:20:45\nEvent time (UTC): 07.03.2023 18:20:45\nEvent ID: c51f5e3a06fc4aa8b569417c2d2cbc90\nEvent sequence: 2\nEvent occurrence: 1\nEvent detail code: 0\n\nApplication information:\nApplication domain: /LM/W3SVC/2/ROOT/owa-4603-133226868366278403\nTrust level: Full\nApplication Virtual Path: /owa\nApplication Path: C:\\Program Files\\Microsoft\\Exchange Server\\V15\\ClientAccess\\owa\\\nMachine name: EMAIL\n\nProcess information:\nProcess ID: 20032\nProcess name: w3wp.exe\nAccount name: NT AUTHORITY\\system\n\nException information:\nException type: ArgumentException\nException message: An element with the same key has already been added.\nin System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)\nin System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)\nat Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoaderBase.InitializeLocalVersionFolders()\nin Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoaderBase.Load()\nat Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoader.Load()\nin Microsoft.Exchange.Clients.Owa.Core.OwaApplicationBase.ExecuteApplicationStart(Object sender, EventArgs e)\nin Microsoft.Exchange.Clients.Owa.Core.OwaModule.Init(HttpApplication context)\nin System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr AppContext, HttpContext context, MethodInfo[] handlers)\nin System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr AppContext, HttpContext context)\nin System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr AppContext, HttpContext context)\nin System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)\n\n\n\nRequest information:\nRequest URL: https://email.contoso.com:444/owa\nRequest path: /owa\nUser host address: my-ip-address\nUser:\nIs authenticated: False\nAuthentication Type:\nThread account name: NT AUTHORITY\\system\n\nThread information:\nThread ID: 63\nThread account name: NT AUTHORITY\\system\nIs impersonating: False\nStack trace: in System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)\nin System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)\nat Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoaderBase.InitializeLocalVersionFolders()\nin Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoaderBase.Load()\nin Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoader.Load()\nin Microsoft.Exchange.Clients.Owa.Core.OwaApplicationBase.ExecuteApplicationStart(Object sender, EventArgs e)\nat Microsoft.Exchange.Clients.Owa.Core.OwaModule.Init(HttpApplication context)\nin System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr AppContext, HttpContext context, MethodInfo[] handlers)\nin System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr AppContext, HttpContext context)\nin System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr AppContext, HttpContext context)\nin System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)\n\n\nCustom event details:

 

 

","body@stringLength":"3633","rawBody":"

 

It's quite interesting. I tried to find events using the error or warning filter. It turned out that the event I was interested in was with the information level. Event code 1309. The source is ASP.NET 4.0.30319.0

Event code: 3005\nEvent message: An unhandled exception occurred.\nEvent time: 07.03.2023 21:20:45\nEvent time (UTC): 07.03.2023 18:20:45\nEvent ID: c51f5e3a06fc4aa8b569417c2d2cbc90\nEvent sequence: 2\nEvent occurrence: 1\nEvent detail code: 0\n\nApplication information:\nApplication domain: /LM/W3SVC/2/ROOT/owa-4603-133226868366278403\nTrust level: Full\nApplication Virtual Path: /owa\nApplication Path: C:\\Program Files\\Microsoft\\Exchange Server\\V15\\ClientAccess\\owa\\\nMachine name: EMAIL\n\nProcess information:\nProcess ID: 20032\nProcess name: w3wp.exe\nAccount name: NT AUTHORITY\\system\n\nException information:\nException type: ArgumentException\nException message: An element with the same key has already been added.\nin System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)\nin System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)\nat Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoaderBase.InitializeLocalVersionFolders()\nin Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoaderBase.Load()\nat Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoader.Load()\nin Microsoft.Exchange.Clients.Owa.Core.OwaApplicationBase.ExecuteApplicationStart(Object sender, EventArgs e)\nin Microsoft.Exchange.Clients.Owa.Core.OwaModule.Init(HttpApplication context)\nin System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr AppContext, HttpContext context, MethodInfo[] handlers)\nin System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr AppContext, HttpContext context)\nin System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr AppContext, HttpContext context)\nin System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)\n\n\n\nRequest information:\nRequest URL: https://email.contoso.com:444/owa\nRequest path: /owa\nUser host address: my-ip-address\nUser:\nIs authenticated: False\nAuthentication Type:\nThread account name: NT AUTHORITY\\system\n\nThread information:\nThread ID: 63\nThread account name: NT AUTHORITY\\system\nIs impersonating: False\nStack trace: in System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)\nin System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)\nat Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoaderBase.InitializeLocalVersionFolders()\nin Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoaderBase.Load()\nin Microsoft.Exchange.Clients.Owa.Core.OwaSettingsLoader.Load()\nin Microsoft.Exchange.Clients.Owa.Core.OwaApplicationBase.ExecuteApplicationStart(Object sender, EventArgs e)\nat Microsoft.Exchange.Clients.Owa.Core.OwaModule.Init(HttpApplication context)\nin System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr AppContext, HttpContext context, MethodInfo[] handlers)\nin System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr AppContext, HttpContext context)\nin System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr AppContext, HttpContext context)\nin System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)\n\n\nCustom event details:

 

 

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Many thanks for helping and sharing your knowledge FcoManigrasso . Right now I have half of the problem ESP is working, but OWA is unavailable. I try navigate to C:\\Program Files\\Microsoft\\Exchange Server\\V15\\FrontEnd\\HttpProxy and take a copy of the SharedWebConfig.config file.  Then Paste a copy of that file into the C:\\Program Files\\Microsoft\\Exchange Server\\V15\\ClientAccess directory. And then restart the IIS Services (iisreset). Unfortunately, it didn't help I'm also checked the certificate used for https binding, (in IIS.) is the same for the Exchange Front End, and the Exchange Back End web sites.

","body@stringLength":"955","rawBody":"

Many thanks for helping and sharing your knowledge  . Right now I have half of the problem ESP is working, but OWA is unavailable. I try navigate to C:\\Program Files\\Microsoft\\Exchange Server\\V15\\FrontEnd\\HttpProxy and take a copy of the SharedWebConfig.config file.  Then Paste a copy of that file into the C:\\Program Files\\Microsoft\\Exchange Server\\V15\\ClientAccess directory. And then restart the IIS Services (iisreset). Unfortunately, it didn't help I'm also checked the certificate used for https binding, (in IIS.) is the same for the Exchange Front End, and the Exchange Back End web sites.

","author":{"__ref":"User:user:1731588"},"isEscalated":null,"postTime":"2023-03-04T07:37:54.856-08:00"},"ForumReplyMessage:message:3760238":{"__typename":"ForumReplyMessage","id":"message:3760238","revisionNum":1,"uid":3760238,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"conversation":{"__ref":"Conversation:conversation:3744138"},"subject":"Re: OWA/ECP stop working after update ((","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3760238"},"body":"

Hi KosmosKami,

Happy to hear that ECP is working now.

Regarding OWA, I'll need more info... Which error do you get?

Do you get any log in EV? Which ones?

Please check also that the certificate is still valid. You can check it running:

(Get-AuthConfig).CurrentCertificateThumbprint | Get-ExchangeCertificate | Format-List
","body@stringLength":"616","rawBody":"

Hi ,

Happy to hear that ECP is working now.

Regarding OWA, I'll need more info... Which error do you get?

Do you get any log in EV? Which ones?

Please check also that the certificate is still valid. You can check it running:

(Get-AuthConfig).CurrentCertificateThumbprint | Get-ExchangeCertificate | Format-List","author":{"__ref":"User:user:427614"},"isEscalated":null,"postTime":"2023-03-06T02:00:22.991-08:00","parent":{"__ref":"ForumReplyMessage:message:3759449"}},"ForumReplyMessage:message:3760679":{"__typename":"ForumReplyMessage","id":"message:3760679","revisionNum":1,"uid":3760679,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"conversation":{"__ref":"Conversation:conversation:3744138"},"subject":"Re: OWA/ECP stop working after update ((","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3760679"},"body":"

FcoManigrasso On OWA page I am get an uninformative message after authorization

:-(\nSomething went wrong\nUnfortunately, we cannot obtain this information right now. Please reply later. If you encounter problems, please contact support

And I still can't find the detailed log file that is responsible for OWA. I have seen posts online about what to look for in the IIS logs. Where is it on the right path?

Regarding the certificate, I can say that I checked the state of health with a script HealthChecker.ps1 and it warned that the validity of some certificates was coming to an end. So I used an another script MonitorExchangeAuthCertificate.ps1 to renew the certificates and then point them to IIS.

 

","body@stringLength":"1037","rawBody":"

 On OWA page I am get an uninformative message after authorization

:-(\nSomething went wrong\nUnfortunately, we cannot obtain this information right now. Please reply later. If you encounter problems, please contact support

And I still can't find the detailed log file that is responsible for OWA. I have seen posts online about what to look for in the IIS logs. Where is it on the right path?

Regarding the certificate, I can say that I checked the state of health with a script HealthChecker.ps1 and it warned that the validity of some certificates was coming to an end. So I used an another script MonitorExchangeAuthCertificate.ps1 to renew the certificates and then point them to IIS.

 

","author":{"__ref":"User:user:1731588"},"isEscalated":null,"postTime":"2023-03-06T10:20:49.614-08:00","parent":{"__ref":"ForumReplyMessage:message:3760238"}},"ForumReplyMessage:message:3761290":{"__typename":"ForumReplyMessage","id":"message:3761290","revisionNum":1,"uid":3761290,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Exchange_General"},"conversation":{"__ref":"Conversation:conversation:3744138"},"subject":"Re: OWA/ECP stop working after update ((","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3761290"},"body":"

Hi KosmosKami,

You need to check the Event Viewer for the errors ID's when you try to access OWA. 

Please provide also the output of the cmdlt posted in my previous reply, ( you can send me that in a private message ). It's possible that the certificate update failed and that could be the reason of your error. But without more details it's really hard to know. In EV you should be able to see more detailed error pointing to the right root cause.

","body@stringLength":"669","rawBody":"

Hi ,

You need to check the Event Viewer for the errors ID's when you try to access OWA. 

Please provide also the output of the cmdlt posted in my previous reply, ( you can send me that in a private message ). It's possible that the certificate update failed and that could be the reason of your error. But without more details it's really hard to know. In EV you should be able to see more detailed error pointing to the right root cause.

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Hi KosmosKami,

From the EV log, it still seems that something is wrong with the SharedWebConfig.config file.

Maybe that copy paste wasn't the best way. Let me suggest the following steps:

- Navigate to C:\\Program Files\\Microsoft\\Exchange Server\\V15\\ClientAccess and if your pasted SharedWebConfig.config file is still there, move it to another location as backup.

- Run cd %ExchangeInstallPath%\\bin to change the current directory to the bin folder that's under the Exchange installation path.

Use the DependentAssemblyGenerator.exe tool to generate the file:

 

DependentAssemblyGenerator.exe -exchangePath \"%ExchangeInstallPath%\\bin\" -exchangePath \"%ExchangeInstallPath%\\ClientAccess\" -configFile \"%ExchangeInstallPath%\\ClientAccess\\SharedWebConfig.config\"

 

- Restart the Server.

 

( Source: Event ID 1309 and you can't access OWA and ECP after you install Exchange Server 2016 or Exchange Server 2013 - Exchange | Microsoft Learn ).

 

Hope this helps.

 

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