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Rodrigo Lopes Balista's avatar
Rodrigo Lopes Balista
Copper Contributor
Sep 03, 2019

Outlook Mobile - Sync

Good evening, I have two employees at the company who use the Outlook mobile app.

 

When you submit a new address and search the search directory, it puts the initial letter of the email address, but it takes a long time to respond.

Already tried everything, there is an option in Outlook that resets synchronization by performing this action back to normal. After a few hours, the problem occurs again.

  • This should be snappy. Is the mailbox residing in Office 365 or on-prem?
    When you perform Search Directory in OWA, do you have a similar experience?
    • Rodrigo Lopes Balista's avatar
      Rodrigo Lopes Balista
      Copper Contributor

      Both use Microsoft Outlook without problems.

      When I click on the reset option, it resolves for a few minutes only.

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