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Jenny750's avatar
Jenny750
Icon for Microsoft rankMicrosoft
Nov 29, 2021

October SLA for Exchange North America

Hello team!  I have a customer that needs to know what caused the uptime SLA for EXO to be only 99.526 for October.  Any insight and details I can provide would be very helpful.  Thank you! 
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Jenny750's avatar
Jenny750
Icon for Microsoft rankMicrosoft
Nov 29, 2021
Hi! I am the TAM (we are now called CSAMs) but I am new in role and want to find more information before going down a refund path. I will do a support ticket for this.