October SLA for Exchange North America

[Jenny750]

Hello team!  I have a customer that needs to know what caused the uptime SLA for EXO to be only 99.526 for October.  Any insight and details I can provide would be very helpful.  Thank you! 

[#2]

The customer should open a support case (or SLA credit request if they believe the SLA was breached), preferably via their TAM if they have such.

[#3]

Hi! I am the TAM (we are now called CSAMs) but I am new in role and want to find more information before going down a refund path. I will do a support ticket for this.