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O365 Exchange not journaling incoming emails, only outgoing
Funky situation that I just came upon. I use an outside company to archive all inbound/outbound emails. To do so, journaling is is set up to share those emails with them. I checked the archi...
- Figured out the issue on this one.
It turns out that the SPF record on the domain was misconfigured. If was invalid and resulted in journaled emails Exchange was sending out not being accepted by the third party archive company.
After the revision to the SPF record, it all worked perfectly.
Of additional note, it seems as if the "Undeliverable Reports" email should not be an Exchange email address. I would have figured this out earlier but the reports were being "sent" (never received) to an Exchange user. When I switched that to a Yahoo account, I received the report, and was able to determine next steps. Suggest a non-Exchange email for these reports (which is mentioned on that same admin page, but we all read that stuff 😉 all the time).
Figured out the issue on this one.
It turns out that the SPF record on the domain was misconfigured. If was invalid and resulted in journaled emails Exchange was sending out not being accepted by the third party archive company.
After the revision to the SPF record, it all worked perfectly.
Of additional note, it seems as if the "Undeliverable Reports" email should not be an Exchange email address. I would have figured this out earlier but the reports were being "sent" (never received) to an Exchange user. When I switched that to a Yahoo account, I received the report, and was able to determine next steps. Suggest a non-Exchange email for these reports (which is mentioned on that same admin page, but we all read that stuff 😉 all the time).
It turns out that the SPF record on the domain was misconfigured. If was invalid and resulted in journaled emails Exchange was sending out not being accepted by the third party archive company.
After the revision to the SPF record, it all worked perfectly.
Of additional note, it seems as if the "Undeliverable Reports" email should not be an Exchange email address. I would have figured this out earlier but the reports were being "sent" (never received) to an Exchange user. When I switched that to a Yahoo account, I received the report, and was able to determine next steps. Suggest a non-Exchange email for these reports (which is mentioned on that same admin page, but we all read that stuff 😉 all the time).
mrsikora I am having the exact same issue. Can you provide some general information on the changes you made to your DNS?
Thank you.
CBBFA First thing I would suggest doing is making sure you are getting the error reports (sent to non-Exchange email). That will give you direction.
Second thing is to verify the SPF record. In my case, I had an error in the SPF record. Once corrected, all flowed as it should. It could be spaces, tildes, or other characters that are wrong or extra that will mess it all up.
Unfortunately that's about all the details I can provide. This isn't second nature to me, it's just something I do because I don't have IT to handle for me ;-).