add shared mailbox on outlook mobile

[abedha986]

Hi All,

I have exchange 2019 on premise, 

I can add shared mailbox successfully through web outlook on desk top but I can not add shared mailbox on outlook mobile app.

please not that there is no option (add shared mailbox) & I tried to add shared mailbox as new account with using of granted user credentials but the mailbox of users appeared not the shared mailbox.

any suggestions ???

Regards    

[#2]

Hi @abedha986 

did you tried below method.

https://support.microsoft.com/en-us/office/add-a-shared-mailbox-to-outlook-mobile-f866242c-81b2-472e...

also try to use Microsoft outlook application and update to latest version

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[#3]

Hi @Deleted 

Yes I have tried but the option "add share mailbox" has not appeared at all.