add shared mailbox on outlook mobile

Copper Contributor

Hi All,

I have exchange 2019 on premise, 

I can add shared mailbox successfully through web outlook on desk top but I can not add shared mailbox on outlook mobile app.

please not that there is no option (add shared mailbox) & I tried to add shared mailbox as new account with using of granted user credentials but the mailbox of users appeared not the shared mailbox.

any suggestions ???



2 Replies

Hi @abedha986 


did you tried below method.


also try to use Microsoft outlook application and update to latest version




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Hi @Deleted 

Yes I have tried but the option "add share mailbox" has not appeared at all.